Director of Channel OperationsDepartment: Channel
Employment Type: Permanent - Full Time
Location: US - Boston
Reporting To: Melissa Caddigan
DescriptionWhen you join Exclaimer you will join a global award-winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an exciting work culture. We provide world-class email signature solutions that let organizations of any size achieve brand consistency, legal compliance, and customer engagement on any device. Designed for Microsoft 365, Google Workplace, and Microsoft Exchange, our solutions are used by over 50,000 customers in 150+ countries. Some of these customers include renowned companies such as Sony, Mattel, Bank of America, NBC, the Government of Canada, the BBC, and the Academy Awards. We have over 222 employees worldwide.
As part of our growth, we are looking for a Director of Channel Operations who will play an instrumental role in supporting the Exclaimer Channel team. The DCO will focus on all channel operations activities including implementing processes, improving data quality, and managing all aspects of the day-to-day operations.
Key ResponsibilitiesDeveloping and implementing channel processes for the channel teamResearching and analyzing data to facilitate where the channel team focusesCollaborating with other departments and upper management to identify business goalsIdentifying channel opportunities by analyzing sales data and customer trendsCreating and managing automation tools to increase process efficiencyManaging PRM and CRM tools to maximize opportunities and partner relationships Skills, Knowledge and ExpertiseMinimum 8 years of sales, channel, or financial operations experienceExtensive experience using SalesforceExperience using and implementing PRM tools like PartnerPathProgressive and demonstrated relevant experience with all facets of sales/channel operationsAbility to work collaboratively and foster strong cross-functional partnershipsAbility to manage and prioritize multiple projects and adapt to a changing, fast-paced environmentAbility to delegate initiatives and drive results through team performanceProven and relevant management experience in a fast-paced Sales/Channel Operations organizationDemonstrated management skill and ability to oversee a teamPossess exemplary interpersonal skills including influencing, negotiations, and teamworkStrong analytical and problem-solving capabilitiesSaaS and B2B experience preferred BenefitsOpportunities to further your careerFantastic team working culture in a fast-paced environmentCompetitive salary and benefits packageExclaimer is an equal opportunity employer and people seeking employment with us are considered without regards to race, colour, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by law.
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