Description
We are hiring a Director, Salesforce Customer Success and Engagement who has experience working with a dynamic team, designing impactful strategies, and solving complex business problems for large, global organizations.
This person is responsible for providing strategic direction, leadership, and oversight to the Salesforce practice. This role involves managing a portfolio of programs and projects to ensure successful delivery, alignment with organizational goals, and efficient utilization of resources.
This is a high-impact role, with endless opportunities to develop new skills and advance your career. If you are looking for a place where you can truly thrive, this is the perfect opportunity for you. Apply now!
Req.#********
Responsibilities
Leadership and Team Management:
Lead, mentor, and manage a team of project managers and other PMO staff
Foster a collaborative and results-driven team culture
Allocate and optimize resources across programs and projects
Monitor resource utilization and adjust as needed
Delivery Management:
Shape solutions, scope engagements, establish operating models, and lead transitions from sales to delivery
Orchestrate business transformation and product solutions, strategic roadmaps, data-driven experience design, platform implementation, and continuous improvement/optimization programs
Oversee a select set of project and program portfolio, ensuring alignment with EPAM's delivery methodology
Evaluate project proposals and prioritize initiatives based on strategic goals
Establish and maintain performance metrics to evaluate project and program success
Prepare regular reports and dashboards for leadership, highlighting key performance indicators
Act as a delivery manager for high-priority programs and as an escalation point for others
Collaborate with project/program management to ensure successful delivery through an integrated delivery model
Strategic Planning:
Develop and implement the Delivery strategy in alignment with EPAM's objectives and methodology
Define and enforce project management standards, methodologies, and best practices tuned specifically to deliver Salesforce programs
Stakeholder Management:
Build and maintain strong relationships with stakeholders at various levels across various groups at EPAM. Our programs span various capabilities from Strategy all the way through Managed Services and are supported by different horizontal practices. This role must understand how to collaborate across many stakeholders in the construct of delivering overall success for the customer
Develop effective relationships with key internal executives, Business Unit (BU) heads, Account Managers, Solution SME's, Sales and Delivery Leaders
Account Growth and Expansion:
Develop and nurture strong relationships with clients to understand their business objectives and requirements
Align with EPAM BU's goals and objectives, support company financial goals by achieving digital revenue targets
Act as primary client contact for Salesforce programs
Regularly engage with clients for feedback and identify expansion opportunities
Customer Satisfaction:
Monitor and measure customer satisfaction through surveys, feedback sessions, and other mechanisms
Identify opportunities to enhance customer experience and overall satisfaction
Acknowledge achievements with clients
Risk and Issue Management:
Communicate project status, risks, and issues to executive leadership and key stakeholders
Identify, assess, and manage risks and issues across the project portfolio
Develop and implement risk mitigation and issue resolution strategies
Requirements
15+ years of demonstrated success in developing and growing client relationships and leading teams delivering end-to-end solutions
5+ years' experience delivering large scale Salesforce Programs
Strong knowledge of Salesforce products, business models, and trends
Experience managing and monitoring performance metrics across large scale accounts and account portfolios
Strong understanding of the full end-end delivery life cycle, from vision/strategy, user experience design through development and release
Exceptional leadership/management skills and superb oral and written communication, with seasoned presentation skills
Sound business acumen; strategic skills; common sense
Effectively manages up and down
Strong negotiation skills
Bachelors degree or higher
Benefits
Medical, Dental and Vision Insurance (Subsidized)
Health Savings Account
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability (Company Provided)
Life and AD&D Insurance (Company Provided)
Employee Assistance Program
Unlimited access to LinkedIn learning solutions
Matched 401(k) Retirement Savings Plan
Paid Time Off – the employee will be eligible to accrue 15-25 paid days, depending on specific level and tenure with EPAM (accrual eligibility may change over time)
Paid Holidays - nine (9) total per year
Legal Plan and Identity Theft Protection
Accident Insurance
Employee Discounts
Pet Insurance
Employee Stock Purchase Program
If otherwise eligible, participation in the discretionary annual bonus program
If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program
About EPAM
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential
Additional
Applications will be accepted on a rolling basis
This posting includes a good faith range of the salary EPAM would reasonably expect to pay the selected candidate. The range provided reflects base salary only. Individual compensation offers within the range are based on a variety of factors, including, but not limited to: geographic location, experience, credentials, education, training; the demand for the role; and overall business and labor market considerations. Most candidates are hired at a salary within the range disclosed. Salary range: $190k– $225k. In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position
Apply
#J-18808-Ljbffr
