Company Overview Spectrum's Product and Technology team creates, develops, and operates the nation's fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum's Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
BE PART OF THE CONNECTION The Director of Service Transformation & Decision Engineering is essential to building out the Decision Engineering org to further support Customer Operations and Sales and Retention. It will serve a strategic role regarding platform intake, technical business analysis, technical program management, and supporting the delivery team. They will be responsible for partnering with and ensuring alignment and transparency with business stakeholders, cross functional IT teams, and IT leadership.
WHAT OUR DIRECTOR, SERVICE TRANSFORMATION ENJOYS MOST Actively and consistently support all efforts to simplify and enhance the customer experience.Drive intake and technical program management with clear and transparent reporting on progress, estimates, issues, etc.Develop and optimize processes and controls for use case intake, evaluation, prioritization, and reporting.Build/lead a technical BA team to vet business requests/user stories and create actionable technical requirements.Coordinate with Delivery and Operations team on post-launch operations (monitoring, change management, and support).Work with delivery team and across IT in creating LOEs.Work with Architecture team in leading internal continuous improvements.Work with senior leadership, peers, and business consultants to develop program direction and changes.Partner with senior leadership of the business community to identify and prioritize opportunities to achieve the goals of the enterprise.Partner with senior level management with minimal direction. Foster a culture of consistency, accountability, and continuous improvement.Assist in the management of capital budget, operating budget, and expense management for assigned area.Perform other related duties, as assigned. WHAT YOU'LL BRING TO SPECTRUM Required Qualifications Experience:
Management/leadership experience - 7+ years
Managing service delivery programs and/or Operations - 8+ years
Telecommunications Industry experience preferred - 5+ years
Leading and implementing pre and post-deployment assessment and analysis experience.
Education, Certification & Licenses:
Bachelor's degree in a related field or an equivalent combination of education, training, and experience.
Technical skills:
Demonstrated knowledge in conducting risk assessments and developing plans for eliminating or mitigating the risks identified.
Skills:
Knowledge and extensive experience with user acceptance and operational readiness testing practices.
Abilities:
Ability to read, write, speak and understand English.
Ability to build high performance teams.
Ability to communicate orally and in writing in a clear and straightforward manner.
Ability to prioritize and organize effectively.
Ability to define key performance indicators/metrics.
Ability to effectively analyze and interpret data.
Ability to show judgment and initiative to accomplish job duties.
Ability to document, prepare, and deliver data-driven presentations.
Ability to communicate with all levels of management and company personnel.
Ability to influence internal and external key stakeholders and build consensus.
Ability to make decisions and solve problems while working under pressure.
Ability to supervise and motivate others.
Ability to develop strong working relationships with peers and business partners.
Ability to manage multiple projects simultaneously, monitor progress, resource usage and quality.
Office Environment
Schedule:
Full time
This position is eligible to work in a hybrid work model (combination of in-office and remote days).
Preferred Qualifications Education:
Master's degree.
SPECTRUM CONNECTS YOU TO MORE Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
Total Rewards: See all the ways we invest in you—at work and in life.
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CSU******** Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us
Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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