Overview:The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager.Responsibilities: Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner Processes and inputs all customer orders Produces stock reports to check for product availability Produces all related paperwork and necessary information required for customer work orders Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary Provides follow up with other departments to ensure service standards are being met Assures proper invoicing of accounts by verifying computer generated invoices Prepares shipping and tracing information to customers as required Maintains damage records and back order logs Communicates customer feedback to management including any signs of dissatisfaction Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes Oversees all paperwork associated with orders and maintain the corresponding files Maintains current and accurate procedure manual, which details the processing requirements for each account Qualifications: HS diploma or equivalent required Strong computer knowledge including MS Office applications Basic typing skills Familiarity with 10-key Shipping software systems including UPS and Federal Express Excellent oral and written communication skills Excellent customer service skills Must be able to work in varying facility conditions. Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
