Overview:The Distribution Logistics Coordinator ensures that our customer transportation needs are met or exceeded by providing excellent customer service. Other responsibilities include, but not limited to, answering/routing calls, planning and scheduling, other clerical duties as directed by management.Responsibilities: Services both external and internal customer needs on a regular basis Coordinates on the scheduling of orders with carriers (internal. external and/or brokerage) Manage shipment queue and priority lists Provides load and/or order tracking/tracing and completes adjustments as needed Repowers loads as carrier fall off/cover expedites orders as they arrive Coordinates daily communication to all parties involved on potential service issues, problems and/or delays Compiles data for daily reports Compiles and transmits carrier information to customers to expedite future orders Coordinate on the scheduling of appointments with customers. Acts as a liaison between operations, carrier and the customer in administration of orders Communicates feedback to management, including any signs of dissatisfaction Prepares shipping and tracing information to customers/management as required Positively interacts with customers, operations and carriers Assists with other administrative duties as needed by management Qualifications: Experience in a fast paced warehouse environment. Strong time management, organizational, planning and self-motivation skills. Excellent Customer service skills Computer applications using Microsoft Office (Word, Excel PowerPoint). Ability to handle changing priorities and use good judgment in stressful situations. Ability to multi-task and manage priority lists Previous transportation and/or DOT experience helpful Prior customer service experience High School Degree required Ability and availability to work irregular or extended hours including nights, weekends and holidays as needed by the customer. Should be able to work in environments with variable noise levels, lighting conditions and temperature variation and able to access all areas of building without limitations. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
