Emergency Communications Officer I-10/2024

Salary: $20.79 - $32.23 Hourly

Location : Marietta, GA

Job Type: Full-Time

Job Number: 03676

Department: E-911 Admin

Opening Date: 10/01/2024

Closing Date: 10/31/2024 11:59 PM Eastern

Grade Code: 105

Skills Testing Information: During the interview process, candidates will be scheduled by the E911 Internal Affairs Team to take the CritiCall, 911 dispatch test.
CritiCall is a computerized pre-employment test used to measure a person's underlying skills and abilities prior to any training they receive if they are hired as a public safety dispatcher or call taker.
If you would like to learn more about the CritiCall test or review the available testing resources, you can visit the applicant resource page at https://criticall911.com/dispatcher-testing/applicants.


Position Information

The Cobb County Department of Public Safety E911 Emergency Communications Center invites you to explore a career as an Emergency Communications Officer.
This expanding career field is ideal for a person with good communication and multi-tasking skills and the ability to work under stressful conditions.


During the interview process, candidates will be scheduled by the E911 Employment Relations Unit to take the CritiCall, 911 dispatch test.
CritiCall is a computerized pre-employment test used to measure a person's underlying skills and abilities prior to any training they receive if they are hired as a public safety dispatcher or call taker.
If you would like to learn more about the CritiCall test or review the available testing resources, you can visit the applicant resource page at https://criticall911.com/dispatcher-testing/applicants The purpose of this classification is to answer and process emergency and non-emergency calls through the E911 Communications Center.


Our agency is certified by the Commision on Accreditation for Law Enforcement Agencies (CALEA) and serves as the E911 call and dispatch center for the Cobb County Police Department, Cobb Fire& Emergency Services, City of Marietta Police and Fire, and the Cobb County Sheriff's Department.


Employee Sponsored Benefits
To view current employee benefits, please click

Paid Vacation Leave13 days per year / 1 year of service
15 days per year / 5 years of service
20 days per year / 10 years of service
22 days per year / 15 years of service
25 days per year / 20 years of service

Holidays12 paid holidays per year

Paid Sick Leave
Accumulates at 4.0 hours per biweekly

Paid Military LeaveUp to 18 days per year

Parental Leave Policy
Eligible full-time employees will receive six weeks paid time off to care for and bond with their newborn or newly adopted child.


Bereavement Leave PolicyFull-time employees will receive up to 3 days of bereavement leave with pay for up to 24 hours.


Free Wellness Clinic
A free health clinic is available for all Cobb County Employees and their dependents who have insurance with Cobb County.
The clinic offers sick and well checks and many prescription medications at no cost to the employee.


Fitness CentersMultiple fitness centers with both strength and aerobic training equipment available at no-cost to employees.


Education Incentive Pay: $1000 Associate Degree $2000 Bachelor's Degree $3000 Master's Degree Tuition Assistance
Tuition assistance is available for you while you complete a college degree or certification.
Reimbursable amounts are dependent upon available funding and will be proportionately distributed to all pre-approved applicants on a quarterly basis.

This posting may be used to fill additional vacancies. Essential Functions

Answers incoming emergency and non-emergency voice and Telecommunication Device for the Deaf (TDD) calls: determines nature of call and correct signal and/or code; simultaneously enters information into the Computer Aided Dispatch (CAD) System; and advises supervisors of all priority calls.


Provides lifesaving and pre-arrival instructions to callers in emergency medical situations: remains available to callers while units are in route; and checks medical status.


Forwards information to the appropriate emergency response units or agencies: processes requests from officers and/or deputies through the Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC), and assist the public with request

Utilizes computer to enter and retrieve data: sorts and files records; and assists callers with transactions and information relating to police, fire, and Emergency Medical Services activity.


Identifies incorrect or outdated information contained in the CAD: and completes update form for changes of street names and/or addresses, and submits to supervision for verification.


Testifies in Court: may be called to testify as the owner of a voice on and E-911 recording and/or to be a witness that a call was received.


Dispatches the appropriate agency personnel to scene through use of radio and CAD System: coordinates multi-unit and multi-jurisdictional response calls; maintains awareness of available response units; dispatches calls to available units; maintains contact with response units to provide information and instructions regarding emergencies; and assists in the coordination of correct response.


Performs other related duties as assigned.


Minimum Qualifications

High School Diploma or GED required; supplemented by one year of work experience that shows the ability to maintain steady employment in any field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Additionally, applicants must pass the CritiCall 911 exam and must be age 18 at time of hire.
Licenses and Certifications

Must obtain and maintain the following certifications: GCIC and NCIC Terminal Operator, Basic Communications Officer, TDD/TTY, and CPR.
Physical Abilities

Tasks require the ability to exert moderate, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, crawling, and prolonged standing, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).


Sensory Requirements

Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals.
Some tasks require the ability to communicate orally.


Environmental Factors

Essential functions are regularly performed without exposure to adverse environmental conditions.


EEO Statement

Cobb County is an equal opportunity employer.
Cobb County Government does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services.


Visit Cobb County's Employee Benefits page to learn more.


01

Please Read: Skills Testing Information
During the interview process, candidates will be scheduled by the E911 Internal Affairs Team to take the CritiCall, 911 dispatch test.
CritiCall is a computerized pre-employment test used to measure a person's underlying skills and abilities prior to any training they receive if they are hired as a public safety dispatcher or call taker.


If you would like to learn more about the CritiCall test or review the available testing resources, you can visit the applicant resource page at I have read, understand, and agree to the terms above. I do not agree to the terms above. 02

Important instructions: Being truthful is the most important part of your pre-hiring process.
The public expects public safety employees to be of good integrity, not innocent, but truthful about their past.
In addition, honesty is important as public safety employees are often required to testify in court.
Please remember this throughout your process.
Absolute truthfulness is a must.
Cobb County recognizes that drug experimentation is not uncommon.
Prior drug usage is not an automatic disqualifier for public safety positions, however, dishonesty is.
Remember: There will be no second chance if you lie on your application.
You will be barred from employment if you are untruthful in your statements (written or verbal).
You must answer every question.
If the question is not applicable, enter N/A.
Do you understand these requirements?
Yes No

03

Do you understand that your application will be removed from the process as incomplete if you fail to answer each question completely?
Yes No

04

Do you understand that you must complete this application yourself and failure to do so will result in your removal from the process?
Yes No

05

Do you understand that you must answer all questions truthfully?
Yes No

06

The elements for the selection process for all non-sworn applicants could include one or more of the following elements: written examination, skills testing, oral interview, medical examination and drug screening.
A background investigation will also be conducted.
This investigation will include a current check on the applicant's credit, criminal and driver history.
All information provided in the application will be verified.
Personal or verbal contact will be made with all reference supplied by the applicant and/or other sources.
The applicant will be required to provide written explanations for any issues in questions brought forth during the background investigation.
I AGREE to the terms stated. I DO NOT AGREE to the terms stated.

07

This position requires you to be 18 years of age prior to being hired into the position, which may be approximately 6 months from this date.
Will you be able to meet this age requirement at the time of hire?
Yes No

08

This position requires you to have a high school diploma or GED prior to being hired into the position, which may be approximately 6 months from this date.
Will you be able to meet this educational requirement at the time of hire?
Yes No

09

Were you ever in the military?
Yes No

10

Were you honorably discharged?
Yes No Not Applicable

11

Have you ever applied for Cobb County 911 before?
If so, when?
Enter N/A if you have never applied.


12

Are you legally eligible to work in the United States on an unlimited and unrestricted basis?
Yes No

13

Do you now or in the future need an employer to sponsor you for employment authorization of visa status?
Yes No

14

You must have a valid email address included on your application.
Information will be emailed to you throughout the hiring process.
Please verify the email address included on your application is correct before submitting your application.
I AGREE to verify my email address. I DO NOT AGREE to verify my email address, and as a result, I understand I may be removed from the process.

15

Are you a current Cobb County Government employee?
Yes, I am a Cobb County Government Employee. No, I am not a Cobb County Government Employee.

16

If yes, in what department of Cobb County Government are you currently employed?
Enter N/A if not applicable.
This question does not refer to being a Cobb County School District employee.


17

Please click the link below.
It will open the POST Certification information in a new tab.
You will be asked to certify that you have reviewed and understand the POST requirements for this position.
I have read, understand, and agree to the POST terms. I do not agree to these terms.

18

Have you ever worked in an Emergency Communications role or within a 911 Call Center?
If yes, select the number of years?
If no, select "No experience."
No experience Less than one year One to three years Three to five years Five to seven years More than seven years

19

Do you currently hold a Georgia POST Certification as a communications officer?
Yes No

20

Should we pursue your candidacy for this position, you must understand that communications related to this position may go to your SPAM or JUNK email folder.
We urge candidates to check those folders to ensure they receive all correspondence from our team.
Do you understand the preceding statement?
Yes, I understand this statement No, I don't understand this statement

21

Under the penalty of OCGA 16-10-71, False Swearing, I certify that all information entered on this supplemental questionnaire pertaining to me is true, correct and complete.
Yes No

22

The duration of the selection process will vary by applicant due to availability for appointments and other factors.
The average time period for completion of all elements of the background process is approximately three months.
Reapplication by any applicant previously removed from the process will be taken on a case by case basis specific to each applicant's situation and past reason for removal.
I hereby acknowledge that if I elect to continue in the application process, all elements will be subject to Cobb County Department of Public Safety's Hiring Standards.
I AGREE to the terms stated. I DO NOT AGREE to the terms stated.

Required Question