Employee Experience Manager

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ALERT Effective January 25, 2024, Executive Order #627 cements the Commonwealth's well-established practice of skills-based hiring, paving the way to a more equitable hiring process. The Commonwealth is committed to ensuring a diverse and inclusive workplace where all employees feel respected, valued, and empowered to serve our citizens. Join us today!
Job Description - Employee Experience Manager (240009K0)
Job Description The Education Secretariat is committed to equity and valuing the unique and diverse characteristics and experiences of every member of its workforce. We encourage an authentic workplace where colleagues show up as their full selves, where collaboration, innovation, and connections are key to realizing our mission that all children, youth, and families thrive socially, academically, and economically. We seek teammates who are committed to promoting a diverse and inclusive work environment, where everyone is valued and engaged. We encourage you to apply and identify your strengths in these areas.
Children's Trust, operating under the Executive Office of Education, is dedicated to preventing child abuse and neglect in Massachusetts. Our mission is to partner with organizations and communities to drive systemic change that addresses the root causes of child abuse and neglect. We provide high-quality programs and services, deliver training and technical assistance to the family support workforce, and conduct research and analysis to inform policy decisions that build resilient families, enabling children to grow up safe and thrive.
ABOUT THE POSITION The Employee Experience Manager will play a pivotal role, managing organization-wide employee experience initiatives, building alignment and consistency across the organization that promotes a positive employee experience and positive culture. The role will collaborate across the organization to identify opportunities for improvement, design and execute employee engagement initiatives that foster a collaborative and inclusive work environment.
Reporting to the Chief Operating Officer, the Employee Experience Manager will serve as a champion for our employees, ensuring that their voices are heard and that their needs are met. The ideal candidate will have a proven track record of success in driving employee engagement initiatives, as well as a deep understanding of best practices in employee experience and workplace culture.
If you are passionate about creating a positive work environment and supporting employees, we encourage you to apply for this rewarding position and join our dedicated team at the Children's Trust.
Responsibilities include, but are not limited to: Serve as a cross-functional leader and connective tissue between teams, ensuring ongoing communication, collaboration, and consistency, centering our commitment to DEIB in all work streams.Recommend, schedule, and/or provide areas for additional upskilling, training, and professional development to foster manager and employee growth and implement initiatives to develop leadership skills. Track and monitor mandatory training completion.Lead the organization's efforts to create a positive culture and a safe, supportive work environment reflecting organizational values that encourage collaboration across departments, celebrate innovation, and inspire employees.Design and implement employee experience strategies that support agency priorities and keep lines of communication open between teams, considering hybrid work environment and tools and technology for internal collaboration.Create, conduct and analyze employee surveys and monitor other employee metrics (exit interviews, retention data, etc.) to understand holistic organizational needs and create action plans to address employee concerns and enhance engagement.Serve as a resource for employees and managers, providing coaching and guidance in areas of interpersonal skills, conflict resolution, effective communication, professionalism, DEIB, expectation setting, accountability, personal development, etc.Responsible for CT onboarding and off boarding employees including orientation, exit interviews, checklists, and collaboration with EOE IT and HR, etc.In collaboration with EOE HR and hiring managers, establish, implement, and monitor consistent agency wide practices regarding creating job descriptions, updating forms, staff transitions, hiring practices, interviews, recruitment, etc.Collaborate with leadership to foster a culture of open communication and trust, aid in developing agendas and materials for all staff meetings and other touch points as needed.Monitor and track organization's full staffing snapshot/dashboard including consultants and contractors to project payroll, maintain org chart and analyze job duties, gaps, and functions across the agency to ensure optimal efficiency, workflow, growth, capacity, etc.CANDIDATE REQUIREMENTS: Related work experience:
3-5 years of experience in employee engagement initiatives with positive demonstrated results in a hybrid work environment.Significant experience in advancing DEIB principles and working with organizations to manifest these values in the workplace.Exceptional relationship building skills with a track record of cultivating strong working relationships across staff at all levels of an organization, with a range of beliefs and identities.Expertise in conceptualizing, developing, implementing, and tracking employee experience programs quality, performance, outcomes, and impact.Professionalism, with the ability to manage conflict, lead challenging conversations, sensitive information, and complex / divergent interests.Knowledge, Skills, and Abilities:
Ability to inspire and motivate staff, to advance a shared vision and communicate that vision to all.Commitment to ideals of equity, inclusion, and diversity and belonging.An entrepreneurial, proactive attitude with strong organizational skills.Flexibility to adapt quickly to change and work within an impact-oriented organizational environment.Exceptional verbal and written communication skills.Creative thinking and problem-solving skills.Ability to work in a fast-paced environment with demonstrated ability to manage multiple competing tasks and demands.Enthusiasm, initiative, and grace under pressure.Ability to analyze data and develop actionable insights and recommendations.Travel may be required for this position.
Qualifications MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below.
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Primary LocationJobJob: EducationAgencyAgency: Department of Early Education and CareScheduleSchedule: Full-timeShiftShift: DayJob PostingNumber of OpeningsNumber of Openings: 1Salary: 38,067.12 - 125,924.13 Yearly
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