End User and Factory Excellence Infrastructure
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This position reports to
EL Americas Customer Experience Leader
Your role and responsibilities
Are you passionate about driving organizational effectiveness through technology? We're seeking an experienced Information Systems Manager to join our dynamic team. In this role, you'll play a pivotal part in shaping our IS services, ensuring seamless operations and strategic alignment. As the Information Systems Manager, you will collaborate with leadership to define and execute IS strategies that align with our organization's vision. You'll design, manage, and continuously improve IS processes to meet business requirements. Additionally, you'll serve as the go-to resource for knowledge, providing insights and solutions to enhance efficiency. Engaging with cross-functional teams, you'll ensure smooth IS service delivery. The work model for the role is: #LI-Onsite You will be mainly accountable for: •Describing and defining IT processes/services including relationships, dependencies, and business value, and regularly maintaining all service-related information within the service management tool. •Preparing and maintaining process documentation for the system services and advising on the correct and effective use of the services. •Applying and executing the relevant measurement and reporting management practice to enable planning, controlling, reviewing, and auditing services to meet agreed Key Performance Indicator targets. •Providing consultation, advice, and supporting the installation of IS services, or the change of existing IS services.
Qualifications for the role
Minimum 5 years' experience in an enterprise End User support role.
Bachelor's degree in Information Systems related field preferred.
Experience working in a demanding environment and promoting a teamwork mentality.
Fluent in Microsoft Office and Support of 0365
Understanding of Networking Topology, Concepts and Server Infrastructure
Experience applying analytical thinking and problem-solving skills.
Extensive Windows 10/11 knowledge and support experience .
Experience in programming or scripting in an IT environment preferred.
Experience with manufacturing processes, procedures, and factory IT programs preferred.
Candidates must already have a work authorization that would permit them to work for ABB in the US.
More about us
ABB Installation Products Division (formerly Thomas&Betts), helps manage the connection, protection and distribution of electrical power from source to socket. The Division's products are engineered to provide ease of installation and perform in demanding and harsh conditions, helping to ensure safety and continuous operation for utilities, businesses and people around the world. The Commercial Essentials product segment includes electrical junction boxes, commercial fittings, strut and cable tray metal framing systems for commercial and residential construction. The Premier Industrial product segment includes multiple product lines, such as Ty-Rap® cable ties, T&B Liquidtight Systems® protection products, PVC coated and nylon conduit systems, power connection and grounding systems, and cable protection systems of conduits and fittings for harsh and industrial applications. The Division also manufactures solutions for medium-voltage applications used in the utility market under its marquee brands including Elastimold™ reclosers and switchgear, capacitor switches, current limiting fuses, Homac™ distribution connectors, Hi-Tech Valiant™ full-range current limiting fuse for fire mitigation, faulted current indicators and distribution connectors, cable accessories and apparatus with products for overhead and underground distribution. Manufacturing includes made-to-stock and custom-made solutions. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_ screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_ formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at ******** . Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at ******** or by sending an email to ******** . Resumes and applications will not be accepted in this manner. myBenefitsABB.com
