Enrollment Services Specialist

Salary: $54,600.00 Annually

Location : Lakewood, WA

Job Type: Full-time, regular

Job Number: 2425CL14

Direct Report Unit: Student Success

Opening Date: 10/23/2024

Closing Date: 11/7/2024 11:59 PM Pacific

FLSA: Exempt

Bargaining Unit: CL

Position Objective

Services Associate is responsible for providing excellent customer service with a student centered, equity mindset to all Clover Park Technical College students, faculty, staff and visitors.
The successful candidate supports the College's mission of Educating Tomorrow's Workforce by enrolling students in college programs, assisting students modify their class schedules, reviewing their transcripts and other placement measures for entrance requirements, and answering inquiries via telephone, email, inperson, and other approved communication/service channels following CPTC's policies and procedures as they relate to Enrollment Services.

Clover Park Technical College celebrates the many individuals that make up our community and embraces the opportunity to learn from our differences and similarities.
CPTC values equity and respect.
We seek to create an environment of innovation and excellence that focuses on student success, lifelong learning, and social responsibility.


This position is represented by the Clover Park Federation of Classified Employees, Local 4789.
Duties and Tasks (Essential Functions)

Duty: Perform admissions, enrollment, transcript evaluations, verifications, and other department processes.
Tasks include Process admission applications to include fraudulent reviews and research.
Process enrollment transactions.
Processing transcript requests, and enrollment/degree verifications.
Assist with quarterly registration processes. Assist in the drop for non-payment process.
Credentials (transcript) evaluations, prior learning assessment, and other credit posting. Assist in awarding of and documenting credentials earned.
•Use queries and other tools to pull and share requested data related to Enrollment Services and as directed by supervisor. Enter student data into college student management system and review transactions for accuracy.
Troubleshoot transactional or processing errors related to Enrollment Services, i.e., unable to register, account holds, etc.
Answer inquiries in various modalities regarding admissions, registration, and other department and college services and processes.
Provide excellent customer service following CPTC C.A.R.E.S./student experience to all stakeholders.

Duty: Assist in department, divisional, and college engagement, retention efforts, professional development, and other activities/projects.
Tasks includeParticipate and assist in admissions and registration events, i.e., open lab registration, group registration, training, etc.
Participate and assist in department information sessions, events, Q&A's, etc.
Participate and assist in the development and implementation of engagement and retention efforts. Participate and assist in developing and implementing departmental and divisional goals, activities, and projects.
Attend conferences as funding allows and as requested by the supervisor.
Serve on campus committees as assigned.
Participate in professional development and ongoing learning, including EDI training

Duty: Other Duties as assigned
Tasks includeFiling of student records.
Actively contribute to the college's strategic plan, the enrollment management plan, and the EDI strategic plan.
Assist in the quarterly drop for non-payment process as needed.Archive student records as needed. Minimum Qualifications High School Diploma.
Minimum of one year of experience in a customer service role.
Experience in data entry with attention to detail and accuracy. Intermediate experience and knowledge of computer applications such as Word and SharePoint.
Ability to work under pressure and handle high volume services, including stressful situations and interactions.
Ability to problem-solve and critical think, organize, and prioritize Preferred Qualifications Associates degree.
Experience working in a college office environment, preferably in Student Services.
Experience with Washington State Community and Technical College and Student Management System or PeopleSoft.
Intermediate experience and knowledge of database, SQL, Access, or Excel.
Ability to speak, read, and/or write in a second language, i.e., Spanish, Korean, or Russian.Application InstructionsComplete application
Upload Resume
Upload a cover letter describing your skills and experience and how they relate to the minimum and preferred qualifications.
Complete Supplemental Questions
All offers of employment at Clover Park Technical College are contingent upon successful completion of background checks which include criminal history.
Information obtained from the background checks will not necessarily preclude employment but will be considered in determining the applicant's
suitability and competence to perform in the specific position.

Should you have any difficulties uploading your documents, please contact NeoGov Technical Support at 1-855-524-5627, Mon-Fri 6:00 AM to 6:00 PM Pacific Time.

Supplemental Information

At this time, Clover Park Technical College is not sponsoring H1-B Visas.

Land Acknowledgement Statement

We acknowledge that we are on the traditional land of the Puget Sound Salish peoples belonging to the Puyallup, Steilacoom, Nisqually, and Squaxin Island tribes and bands, and we honor and thank the traditional caretakers of this land.
We value the tribes in our community, and the impact that they continue to make on our college to this day.
For more information about CPTC's commitment to indigenous tribes, please visit http://www.cptc.edu/diversity

Why we work for Washington State's Community and Technical Colleges

There are a host of reasons why we work at Clover Park Technical College, including the fact that we are part of a network called State Board of Community and Technical Colleges (SBTC).
We are proud to be part of an institution that believes in building strong people, families and communities.
Community and technical colleges help people grow their skills and talents so they can become global citizens.
Faculty and staff make colleges come alive, giving each student a place in which they want to learn.
You can participate in college events, clubs and committees which engage you, while college guest speakers enlighten and inspire you.

Our History

Clover Park Technical College is located in Lakewood, Washington.
Our college has a rich history of professional and technical education dating back to the 1940s, when Clover Park School District established a War Production program, training civilians as auto mechanics, aircraft-service mechanics, ship-fitters, welders and blueprint readers.
Now, CPTC offers more than forty programs in Aerospace, Advanced Manufacturing, Health Sciences, Human Services, Business, Hospitality, Science Technology, Engineering, Transportation and Trades.
CPTC has two campuses: Our main campus is located in Lakewood, WA and our South Hill Campus is located in Puyallup, WA.
Learn more about Clover Park Technical College by visiting About CPTC.

Equal Opportunity Employer

Clover Park Technical College is an equal opportunity employer and committed to principles of diversity.
We consider applicants for all position without regard to race, color, creed, religion, age, marital status, national origin, sex, sexual orientation, disability, genetic information or status as a disabled veteran or Vietnam-era veteran.

Jeanne Clery Statement

Notice of Availability of Annual Security Report: Clover Park Technical College's Annual Security Report is available online at http://www.cptc.edu/risk/safety/security

01

Do you have a High School Diploma or GED?
Yes No

02

Which best describes your experience in customer service?
1 or more year Less than 1 year None

03

Do you have experience in data entry with attention to detail and accuracy?
Yes No

04

Do you have an associate's degree?
Yes No

05

Do you have Experience working in a college office environment, preferably in student Services?
Yes No

06

Do you have any experience with Washington State Community and Technical College and Student Management System or PeopleSoft?
Yes No

07

Are you bilingual?
Yes No

08

Describe the climate for diversity at your present or recent employer or institution.
What impact have you had on that climate?


Required Question