Events Captain Location New Orleans, LA (Lower Garden District area) : JOB RESPONSIBILITIES Oversee the execution of contracted events. Set-up and breakdown all function rooms, in accordance with BEO and/or Diagram Act as the day-of contact person for the customer Hold the pre-shift meeting reviewing the BEO and reviewing a selected service standard. Coordinate and Execute meal/buffet setup (including vessels and placement) with the culinary team. Total all outstanding charges for the function, prepare check and present to the function contact, for signature, prior to the conclusion of the event. Complete tip out spreadsheet for team members after each event. Communicate all necessary information with support crew and management. Supervise banquet functions to ensure they run smoothly and efficiently. Ensure the operational efficiency, timeliness, and productivity of the event staff. Maintain complete knowledge of service requirements for assigned functions Assist with creation and posting of the schedule for the Events Team Check storage areas for proper supplies, organization and cleanliness Complete requisition for additional supplies needed and submit to Department Manager Instruct designated employees to rectify any cleanliness/organization deficiencies Inspect the scheduled function area/room for cleanliness, working condition and proper furniture/equipment set up. Rectify any deficiencies with respective departments (i.e. engineering, hskp) Ensure that assigned employees have reported to work and report any absent or tardy employees Coordinate breaks for assigned employees if needed. Assign stations and side work to Servers in accordance with departmental procedures Communicate additions or changes to the assignments as they arise throughout the shift Identify situations which compromise the department's standards and delegate these tasks Inspect employee grooming and uniforms rectify any deficiencies Check buffet tables/receptions/coffee breaks for cleanliness, attractiveness, and layout. Ensure agreement with banquet event order and departmental standards and resolve any problems Ensure replenishment of items as specified on banquet event orders and requested by function contact Ensure that unused food is returned to the kitchen, that designated condiments are broken down and properly stored (butters, cream, dressings, etc) and all banquet supplies are returned to designated storage areas Ensure all closing duties for staff are completed before staff sign out Provide feedback on staff performance to manager and report disciplinary problems to manager and participate in the counseling of employees Foster and promote a cooperative working climate, maximizing productivity employee morale Review status of assignments and any follow-up action with Department Leadership Anticipate customers' needs, respond promptly and acknowledge all customer requests Maintain a thorough knowledge of local area services. (Gas station, drug stores, auto repair and similar shops & services.) Uphold appropriate departmental standards of quality/timing Uphold and ensure compliance with all company and departmental policies and procedures Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor / Banquet Manager immediately Attends all scheduled employee meetings and brings suggestions for improvement Perform other duties as assigned. QUALIFICATIONS/SKILLS REQUIRED: To perform this job successfully, an individual must be able to perform a number of varied, but essential, duties satisfactorily. High school diploma or general education degree (GED); or one to three months' related experience and/or training; or equivalent combination of education and experience. Ability to read and comprehend simple instructions, short correspondence, memos and to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees. Ability to add, subtract, multiply, and divide to perform these operations using units of American money. Ability to apply common sense understanding to carry out detailed but not complicated written or oral instructions. Ability to deal with recurring problems per the HSV policy guidelines Knowledge of food and wine. Computer knowledge Microsoft, Google, Tripleseat, POS, etc Willing and timely execution of other duties as delegated by leadership PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee must be able to lift up to 25lbs, and the standard banquet furniture without assistance. Will request assistance or utilize a cart when necessary. Employee must be able to stand for extended periods of time Employee must be able to maneuver the property swiftly without assistance. (Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).
