note: this role is hybrid onsite approx 3 days per week in Davidson, NC Everblue is seeking a dynamic and experienced Exams Business Manager to lead our examinations line of business. This role offers an exciting opportunity to manage and grow a crucial segment of our operations.
Overview: As the Exams Business Manager, you will oversee the entire examinations business unit, including account management for approximately 20 clients, new client onboarding, and business development initiatives. You'll collaborate with internal teams, coordinate with physical exam centers, and lead a small team of exam proctors.
Key Responsibilities: Manage and nurture relationships with existing clients, ensuring high satisfaction and retentionDevelop and implement strategies to expand our client portfolioOversee new client setup and onboarding processesCoordinate effectively with Everblue's technology and customer service teamsManage operations with physical exam centersLead and mentor a team of exam proctorsCommunicate with proctors and client representatives to resolve exam candidate rule violations.Execute contracts, utilizing shared company resources efficientlyAssume full P&L responsibility for the examinations business unitIdentify and pursue new business opportunities Qualifications: Proven experience in business management, preferably in the education or certification sectorStrong project management skillsExcellent communication and interpersonal abilitiesDemonstrated success in business development and account management Attributes: Meticulous attention to detailPatience and persistence in achieving goalsEmpathy and critical thinking to solve problems and improve processes for customersLooks ahead to potential future problems and diffuses them in advanceAbility to navigate complex bureaucracies effectivelyStrategic thinking and cleverness in stakeholder managementAdaptability and resilience in a fast-paced environment At Everblue, we're committed to driving innovation and excellence in training and certification. Join our team and make a significant impact on our growing examinations business.
About Everblue: Everblue has a rich history of empowering community action agencies through our innovative weatherization training programs. We've been at the forefront of educating and equipping professionals with the skills they need to improve energy efficiency and sustainability in their communities. Our mission extends beyond training—we're dedicated to modernizing organizations by automating workflows, enhancing efficiency, and fostering long-term client success. As an IT and customer service extension, we partner with clients to break away from traditional models and drive meaningful change.