Job Title: Field Network Technician ll Location: Columbiana / Carroll County area Ohio Duration: Fulltime role Shift timings: M-F 8-5 Job Description IT field technician tasks: driving to client sites and providing general IT Support, running break-fix and IMAC calls, and supporting clients, the level of support will vary depending on the customer but do expect printer, laptop, server, network, and other technology devices.
Provide full-service consultant services for network LAN, WAN, WLAN, off-site data storage, cabling infrastructure, failsafe recovery, remote access systems, firewalls, routers, switches, application management & development, communications integration, phone systems, security access devices, email, DNS, Web hosting, applications development, RAID storage, network printers, various server deployments, and all related hardware & software.
Setup install and maintain wireless routers.
Smart Hands tech needed for PC REFRESH, Desktops replacement and laptops replacement.
Candidate must maintain good customer focus meeting deadlines and service level agreements (SLA's) Technician will travel to each client's location Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server, and Printer Works under general supervision There will be overtime Minimum Requirements: 3 years plus supporting Desktops, Laptops, and Printers.
3 years plus of customer service experience Reliable Transportation (This is a driving position – reimbursed accordingly) Able to work weekends, staggered or late shifts possibly including evenings and/or weekends Personable as they will be interacting with a wide range of users and environments Can work on a ladder of lift and are able to lift to 50lbs.
After training is complete, candidate will be added to the on-call rotation 7x24 Basic Needs/Haves • Able to work from a bent, crouched, or kneeled position Smartphone with tethering/hot spot capabilities Laptop Basic Hand Tools Possess a valid driver's license Preferred.