Company Description Who We Are Burwood Group is not your average technology consulting firm. We are an innovative, culture-driven industry leader, that helps companies use and manage technology to transform business and improve outcomes. Founded in 1997, headquartered in Chicago, we've grown to be a 200+ employee firm with team members and offices spread from Southern California to North Carolina.
Burwood fosters a culture that applauds both teamwork and personal growth. We've cultivated an incredible team of people who are dedicated to their craft and passionate about using their skills to impact the success of the company. Join our team and build a career as unique as you are.
Job Description
Role Type: W2 Contractor
Status: U.S. Citizen, Green Card Holder
Note: We are unable to partner on a corp-to-corp (C2C) basis
Term: 4 months, possible extension
Start Date: Immediate
Availability: Flexible working hours, including nights and weekends
Travel requirements: 95-100% (U.S. based)
What You'll Do
As a non-exempt/hourly employee at Burwood, the Field Services Technician is an entry- level position in technology implementation and is part of our Professional Services Enterprise Networking team. This role provides an opportunity for learning and development of technical and consultative skills while working alongside our Consultants and Burwood project team members. Individuals will be expected to develop a broad base of knowledge and become well-rounded in several technologies.
In this role, the Field Services Technician has the following responsibilities:
Learn and develop technical and soft skills
Provide technical support on various client projects
Follow direction and guidance from team leaders and mentors
Work cohesively with other Burwood Group project team members and co-workers
Complete client site assessment surveys accurately and comprehensively
Document and inventory all on-site technology to prep for network/server stack cutovers and possible low voltage/high voltage upgrades
Conduct LiDAR and Ekahau assessments for client sites to provide wireless heatmapping proposals
Facilitate the installation and configuration of new network equipment racks, workstation deployments, and other technology infrastructure upgrades
Act as an on-site liaison for remote engineers, clearly communicating any issues or required adjustments for facilitating site cutovers
Perform basic troubleshooting for common issues such as label printing problems, VLAN identification, and misc. hardware/software troubleshooting
Review site instructions before arrival and ensure all tools and equipment are prepared and functional
Collect and document detailed notes and photographs of completed work
Maintain the highest level of professionalism and decorum in all client interactions
Follow all site-specific protocols and safety guidelines
Qualifications
Who You Are
You have practical experience working in IT, professional services, or customer support organizations
You have an education and/or background in Telecom, network/systems administration, or a related field; ideal candidates will be technical and energetic with an interest in business
You have a strong interest in developing technical and consulting skills
You are comfortable interacting and presenting in front of customers
You are able to build strong relationships
You are detail-oriented and do not leave anything to chance
You are a self-starter with the ability to prioritize time and commitments
You like to work in a project-based team environment
You are willing to frequently travel to customer sites
You are able to manage your travel plans independently (hotel, airfare, rental car, etc.)
You are willing to frequently work nights and weekends to facilitate site cutovers
You are flexible to support short notice schedule changes and scheduling complexities
The Tech Stuff
Familiarity with network equipment (routers, switches, access points) and basic network configuration
Proficient in using diagnostic tools such as console cables, cable toners, punch-down tools, and multimeters
Ability to rack and stack network equipment, workstations, and related hardware
Comfortable with troubleshooting common IT issues and providing clear communication to remote engineers
Additional Information
The PERKS
Burwood's W2 contract also offers some fantastic benefits:
Health Insurance
Dental Insurance
Vision Insurance
401(k) Savings Plan
Our Commitment to Diversity & Inclusion
We are not intent on being the largest company; but rather, the best. These are the words we live by. This means we welcome all the best talent - regardless of gender, race, ethnicity, sexual orientation, disability, religion, and age.
Being open to all cultural backgrounds, life experiences, thoughts and ideas not only strengthens company culture but also encourages different-in-kind thinking and promotes economic success.