Financial Aid Counselor

Job Description

In a high volume environment, a financial aid counselor counsels and advises students and their families about the financial aid process, eligibility and award programs.
Prepares and conducts financial aid presentations to groups.
Participates in student recruitment and retention activities.


Working Environment Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work.
Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds.
Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts.
Ability to clearly communicate to perform essential functions.
Minimum Qualifications

Bachelor's degree AND one year experience of related experience; OR, three year of experience in financial aid or student counseling or directly related experience; OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved

Department Statement

Financial Aid and Scholarship Services is one of several departments comprising Academic Enterprise Enrollment which utilizes a variety of strategies to enroll and support a diverse student population representative of Arizona State University's vision.
The Financial Aid and Scholarship Services unit strives to provide excellent customer service with the goal to make each student's application for financial aid a simple and affordable process.
Each staff member is committed to helping a student finance their education by effectively utilizing scholarships, grants, work-study
and loans.
The unit provides tools to help determine the cost of attending ASU, including a scholarship portal to search for available scholarships.
The department also provides resources for student to use to budget their money and a student employment unit which processes department requests for student workers.


Desired QualificationsDemonstrated knowledge of federal Title IV financial aid programs, eligibility requirements, and regulations, as well as government, donor, and institutional rules for awarding financial aid.
Experience in automated processing systems and general computer skills, including Microsoft Office (Word, Excel).
Evidence of effective critical thinking, problem-solving, and effective communication skills.
Demonstrated knowledge of FERPA and a commitment to customer service excellence demonstrated by active listening, ownership of inquiries, professionalism, and expertise in all interactions.
Ability to support sustainability efforts by encouraging sustainable practices at individual and institutional levels.
ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access.
This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves.
Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines.
ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city.
ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.


ASU is a tobacco-free university.
For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.


Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources.
ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf.
You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.


Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/relocation-services.


Essential DutiesProvide comprehensive financial aid counseling to students and families via in-person, phone, and email interactions, addressing eligibility, application procedures, aid programs, costs, debt management, and financial planning.
Customize advice based on each student's needs and circumstances, including professional judgment for unusual/mitigating circumstances by making necessary adjustments or revisions to costs, contributions, or dependency status.
Proactively reach out to students to support retention and answer questions from students, parents, and guardians regarding financial aid programs and eligibility.
Prepare and present financial aid information for federal aid, scholarships, employment, and grants to various campus groups, high school students, and parents at events, workshops, and recruitment sessions.
Participate in recruitment and retention activities such as orientations and information sessions to advise prospective students and their families.
Process financial aid files and related documentation with a high level of accuracy and efficiency to meet established production expectations.
This includes reviewing and verifying Title IV and institutional aid, while ensuring compliance with federal, state, and institutional regulations.
Counselors will work to complete files promptly to facilitate timely disbursement of aid, allowing students to access their funds when needed Collaborate with students, lenders, employers, donors, guarantee agencies, and other staff to resolve any issues related to financial aid.
Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check.
Employment is contingent upon successful passing of the fingerprint check.


Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.


Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.


Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.


ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.


Only electronic applications are accepted for this position.


IMPORTANT NOTE: What is the meaning of "equivalent combination" in the minimum qualifications?
It means one year of higher education or 24 credit hours, is equal to one year of experience.
For example, a four year Bachelor's degree is equal to four years of experience.