Job Description
Geneva Hearing Services is committed to enhancing the quality of life for individuals through improved hearing.
A dedication to fostering enduring connections with patients, built on unparalleled personal service that commences from the moment they step into the facility and persists well beyond the initial appointment, forms the foundation of their practice.
The organization seeks a personable and resourceful Front Office Coordinator to contribute to the seamless functioning of the front-end operations.
As the Front Office Coordinator, you will create a welcoming environment, manage appointments, handle patient records, provide administrative support, and ensure accurate handling of patient payments and insurance claims.
Responsibilities Patient Reception: Greet patients warmly, ensuring a friendly and professional first point of contact.
Appointment Scheduling: Efficiently manage appointment bookings, cancellations, and rescheduling to optimize the daily schedule of the hearing professionals.
Communication: Maintain clear and effective communication with patients, both in person and over the phone, addressing inquiries, providing information, and ensuring a high level of customer satisfaction.
Documentation: Handle patient records, ensuring accuracy and confidentiality in compliance with healthcare regulations.
Office Organization: Maintain the tidiness and organization of the front office area, creating a pleasant and inviting atmosphere for patients along with light cleaning.
Support to Hearing Professionals: Assist hearing professionals in administrative tasks, such as filing, data entry, and managing office supplies.
Billing and Insurance Processing: Managing the Explanation of Benefits process for third-party patients, submitting appropriate information to insurance carriers, and collecting and recording patient payments.
Requirements Strong interpersonal and communication skills.
Organized and detail-oriented with the ability to multitask.
Proficient in office software and scheduling systems.
Previous experience in a healthcare or customer service role is preferred.
Knowledge of medical billing and insurance processes is an advantage.
Benefits Medical, Dental and Vision Paid time off and Paid Holidays Matching retirement plan Professional development