General Manager

The Management Trust
Position Title:

General Manager
Location:

Indio Springs RV Resort, Indio, CA

Reporting To:

Vice President On-site Communities
Status:

Exempt, Full-Time
Salary:

$90,000-$115,000/DOE
COMPANY PROFILE:
The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients' needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.
EMPLOYEE OWNER POSITION PURPOSE:
The General Manager is responsible for partnering with the Association Board of Directors (Board) and our Company to fulfill obligations of the management contract in conjunction with the goals and objectives of the Board. Key areas of focus include management and support of the community association (HOA), including, but not limited to: daily operations, regular interaction with and support of Board/homeowners/vendors, meeting attendance, budget preparation, and overall community business management. This is a leadership position that requires a strong commitment to delivering an exceptional customer experience while balancing the needs of many stakeholders.
COMMUNITY PROFILE:
Indio Springs RV Resort is a 55+, seasonal community with active members who are volunteer minded and service oriented to keep their retirement home a fun & healthy place to be. There is a combined operating and reserve budget of $1m. Amenities include two clubhouses, two pools and a spa, a putting green, volleyball court, pickleball and shuffleboard. This community has multiple social committees and members are actively involved in community events. The ideal candidate will recognize and monitor community volunteer contributions in a positive and supportive manner and engage on a regular basis with community members. It is expected that the General Manager will work regularly with the Board in carrying out management operations, manage and engage the on-site staff in a meaningful way in order to fulfill the service expectation the residents want and deserve and continue to enhance the relationship between the Company and the HOA.
JOB DUTIES AND RESPONSIBILITIES:
Manage a community onsite that includes homes, townhomes, and/or condominiums and RVs
Implement Board policy and directives and provide management services within the scope of the management contract
Implementation and enforcement of established governing documents, rules & regulations, etc.
Guide, assist, and recommend a course of action for Board members to conduct business using Leadership Management. Additionally, assist with carrying out the decisions of the Board
Provide management services in compliance with the terms of the management contract
Oversee contractors providing service to the community to ensure work is in compliance with contract terms
Prepare annual budget estimates for Board action and approval
Assist Board and homeowners with problem resolution
Provide fiscal management, including, but not limited to: reviewing and approving invoices, coordinating tax preparation and reserve study updates, and reviewing completed financial statements for accuracy prior to distributing to the Board each month
Conduct site reviews and provide oversight of related compliance matters
Review and submit requests for vendor bids and contracted services
Prepare schedules and establish priorities for routine and special work projects
Attend association meetings, including, but not limited to: annual, turnover, and Board
Prepare Board packets, agendas, and calendars in preparation for scheduled and unscheduled meetings
Communicate in-person, telephone, and/or via email to Board members, homeowners, and vendors regarding community business in a timely manner
Maintain current knowledge of governing documents, applicable state statutes, and local ordinances that apply to the community, provide input as required
Oversee all aspects of the client's relationship with our Company to ensure success and retention
Work independently, with little oversight, and with accountability to executive management for the end result achieved
Demonstrate a positive attitude and ownership mentality; we believe each employee can build his/her own future
Represent the community at designated meetings and formal functions
Regular community and resident interaction and on-site reviews of ongoing projects, issues, etc.
Maintain a strong in-park presence and situational awareness of park conditions and activities
Foster the volunteer spirit within the community
Other duties and special projects as assigned
QUALIFICATIONS:
This skill set is generally acquired through a combination of a degree in a Business Administration (or related) field, along with (5) years of experience with increasing responsibility in community association management
Professional designations are a plus
Knowledge of accepted management practices and procedures, building and grounds maintenance requirements, personnel development and administration, and budget/finance
Ability to motivate teams while simultaneously managing several projects
Knowledge of management contracts, CC&Rs and other governing documents
Solid knowledge of Microsoft Outlook, Excel, and Word
Strong leadership abilities and comfort with public speaking (small and large groups)
Ability to meet deadlines and address time-sensitive issues
Ability to provide high-level customer service with astute attention to detail and organization
Must be a team player
Ability to manage workflow amid shifting priorities
Willing to learn Company process and procedures, and learn/use proprietary software
Adaptable and dependable with a solid attendance record
Professional and respectful demeanor with all staff and guests at all times
SPECIAL POSITION REQUIREMENTS:
Must have and maintain a valid driver's license, vehicle insurance, and driving record in compliance with Company policy
ESSENTIAL FUNCTIONS:
Use standard office equipment, including: computer, phone, copier/scanner, etc.
Be stationary for periods of time
Relocate up to (25) pounds
Travel to and from offsite locations
SUPERVISES OTHERS? IF SO, LIST :
Community Support Specialist
Maintenance Staff (x3)
SCHEDULE & TRAVEL:
Monday-Friday from approx. 8:00 am-5:00 pm
This position may require occasional long hours to meet business needs, including weekends and holidays
The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.
TMT reserves the right to modify this job description at any time based on business needs
Division

TMT-02-CALIFORNIA DESERT
Location

ONSITE - CALIFORNIA DESERT (INDIO SPRINGS)
EOE Statement

We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. We celebrate and support diversity.

The Management Trust reserves the right to modify any job description at any time based on business need.

Email

None Specified
This position is currently accepting applications.
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