PetSuites in Winter Springs, FL is looking for an excellent General Manager to join our facility!
PetSuites is looking for a qualified manager that loves dogs and cats as much as we do. If you want to make the newest PetSuites the premier place for boarding, daycare, and pet grooming, then apply today. We treat people's pets like we want our pets to be treated. This means we have high standards and are known in the pet care industry for our integrity, compassion, and leadership. If you possess the same traits and have previous management experience with teams ranging from 20 - 35 members, please apply for a management position today. We offer a unique work environment that focuses on keeping pets happy, healthy, and well-loved. We offer competitive salaries, benefits, and incentive programs for the right candidates.
Overview:
A General Manager (GM) is responsible for the overall operations, customer experience, sales performance, and execution of brand excellence in a resort. The General Manager is responsible for maximizing the sales and profits of the site. The General Manager must maintain an exceptional level of customer service by developing strong Resort Managers, Shift Leads, and Team Members. While leading and creating a resort culture based on Servant Leadership, high-quality guest/pet care, and exceptional customer service for our internal and external customers.
Responsibilities:
Understand and communicate the companies' mission, values, and objectives.
Provide direction, leadership, and communication necessary to achieve sales results and operating plan goals for the site.
Create a plan to drive and achieve resort quantitative objectives including sales, labor, cost of goods sold, and expense management.
Communicate all shift issues, concerns, and needs to the Market Leader and/or the Regional Leader dependent on market.
Responsible for maintaining operational excellence within their resort.
Respond to directives in an accurate and timely manner and ensure the same compliance of the resort team.
Recognize and reward outstanding performance of resort team members.
Demonstrate exceptional leadership behaviors.
Other duties as assigned.
Qualifications:
High school degree or equivalent required; Bachelor's degree equivalent education and experience.
Minimum 3 - 5-year management experience, including Profit and Loss management.
Availability to work up to 45-50 hours per week including evenings and weekends.
Ability to drive and manage/influence workplace change.
Strong Profit and Loss management abilities.
Proficiency with Microsoft Office Suite and point of sale software.
Comfortable working in front of house and back of house roles within the resort.
Access to reliable transportation.
Restaurant management, retail management, veterinary management/experience and/or hospitality experience preferred.
Bilingual skills a plus.
Compensation:
The pay range for this role is $55,000 to $65,000 annually and will be based on applicable experience.
Deadline To Apply: October 1, 2024
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