100% onsite Hiring two temps 1st temp) strictly 6 months to cover an LOA.
Will not be extended.
2nd temp) Goal to extend or convert Pay range for Level 1: /hour Manager is open to hiring someone at a Level 2, but prefer Level 1.
Level 2 pay range is /hour.
Please note submitting someone at the Level 2 rate will not guarantee an offer at that range.
Manager will determine after interview what level and pay rate is appropriate.
Summary of Duties and Responsibilities IT Help Desk support (On rotating basis with some after-hours coverage) o Answer help desk phone calls o Route help desk tickets to appropriate technicians or support groups o Provide on the spot troubleshooting as time allows o Provide support through online chat system o Provide walk up support Provide local support for the following systems (installation, upgrades, troubleshooting): o PC/Laptop Hardware and Software o Network Peripherals, Printers, Copiers o Telephone System o Enterprise/Business Applications Maintain loaner laptops Hardware procurement, inventory, disposal support Travel to other sites to provide support Travel to conferences when IT support is requested Qualifications To perform this job successfully, an individual must be able to perform essential duties satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to do the essential functions.
Windows 7 & 10 experience Microsoft Office 2013 experience or above Knowledge of Laptop/Printer Hardware Networking and Wireless skills a plus PC/Laptop build experience Active Directory and Windows server product experience desired Desktop support tools knowledge o Anti-Virus, Malware, Spam experience desired Ability to triage, troubleshoot, and resolve basic PC/Network problems quickly and accurately; contacts vendors as needed Ability to be an active participant and contributor on a professional IS Support Team Good communication skills, telephone support skills, and interpersonal skills with a customer service focus Ability to plan/organize time and workload Ability to follow standard process/procedures IT service management system experience desired (ServiceNow experience a plus) Ability to work assignments that are routine in nature and recognize deviation from accepted practice Entry level position, all relevant experience considered, some PC support experience required but this can be in an educational or informal setting Education BA/BS MIS or CIS (or related technical discipline) desired Experience 2-3 years experience in IT Help Desk support Specialized Knowledge Good troubleshooting and technical skills Good communications skills Additional Details (Including Physical & Mental requirements) Must be able to lift 50 lbs.