Hotel Front Desk Receptionist

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Shifts are both 7am - 3pm and 3pm - 11pm. You must have the flexibility to work both shifts. All associates rotate through a weekend schedule. There are no set days or shifts.Responsibilities:Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbersMitigate customer complaints as neededBookkeeping: keep accurate records of all hotel guest account informationManage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programsWork with the housekeeping staff to ensure rooms are ready for new guestsCheck-in and check-out hotel guests.Keep the front desk and lobby area neat and tidy during your shift.Qualifications:1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferredComfortable taking telephone calls and mitigating stressful situationsHas previous experience or working knowledge of Microsoft Office and reservation management systemsDisplays impeccable interpersonal, time management, organizational skills, and customer service skillsHigh school diploma, GED, or equivalentAbout Company:The Lodge on Lake Oconee is a small, 80-room lakefront boutique hotel located in Eatonton, GA. Our hotel is looking for outgoing, motivated individuals dedicated to providing an outstanding experience for all of our guests. This is a unique opportunity to help build a hotel brand as the hotel is about to embark upon extensive renovations throughout the property.