Inbound Admin Clerk / 1St Shift 7Am-3:30Pm Monday-Friday

Job Purpose: To accept and schedule customer orders to ensure customer satisfaction.
To provide administrative support as required by personnel working in the Transport Operations Department.
Essential Duties and Responsibilities:
* Enter customer orders and scan / index documents as required.
* Schedule the pick ups and delivery of customer loads.
* Properly document orders in computer and update customer contact information.
* Maintain communications with customers regarding changes in pick up an delivery schedules and potential service failures.
* Clearly understand goals, policies, and procedures of RJW.
* Communicate customer problems, leads, and inquiries to the appropriate personnel.
* Maintain confidentiality of company information.
* Recommend improvements and implement approved improvements.
* Update reports as required by operations manager and COO.
* Assist local dispatcher in update of Tee Cards.
* Other tasks as assigned by manager.
Additional Responsibilities:
* Positive telephone personality.
* Capable of being trained to be Phone Assertive.
* Exceptional customer service skills.
* Organizational and scheduling skills.
* Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW.
Qualifications:
* Basic office clerical skills.
* Must be able to type at least 40 wpm.
* 1 2 years of clerical experience.
* Basic transportation / logistics experience.
Education and/or Experience Required:
* High School Diploma or general education diploma (GED) is preferred.
This is not the JD in it's entirety.