Summary: Our client is seeking an experienced IT Senior Service Technician to provide mentorship and technical support to the IT Service Technicians. This role will focus on resolving break/fix issues for servers, computers, printers, and other peripheral devices. The ideal candidate will have 4+ years of experience ensuring all issues are documented and resolved efficiently while maintaining compliance with company policies. Responsibilities: Device Installation and Configuration: Install and configure various DMG applications on computers and manage peripherals such as printers, monitors, and other equipment. Troubleshooting and Repairs: Diagnose and resolve issues with computers and peripherals, providing hardware replacements, cleaning, or repairs as necessary. Software Compliance: Maintain compliance with software licensing and inventory standards. Hands-on Fixes: Perform hands-on tasks such as installing/upgrading software, implementing file backups, and configuring systems and applications. Network Deployment: Configure and deploy computers and peripheral devices to the company's network. Help Desk Escalation: Serve as the first point of escalation for Help Desk calls, documenting issues and performing post-resolution follow-ups. Basic Networking: Perform networking maintenance tasks such as user creation, rights and permissions assignment, and manage DHCP, DNS, and IP networking. Collaboration: Work closely with both technical and non-technical staff, ensuring effective communication. Knowledgebase Maintenance: Create and maintain the Help Desk knowledgebase structure and content. Process Improvement: Monitor Help Desk ticket reports and suggest areas of improvement to increase efficiency. Compliance: Ensure adherence to all company policies and procedures. Additional Duties: Perform additional duties as assigned by the IT Manager. Technical Proficiency: A combination of education and experience demonstrating proficiency in PC configuration, maintenance, and troubleshooting. Networking Knowledge: Working knowledge of Microsoft desktop and server operating systems, DHCP, DNS, IP, WAN, LAN, and VPN connectivity. Customer Focus: Strong customer satisfaction and communication skills. Team Player: Organized, hardworking, and able to follow directions while working in both independent and group settings. Documentation: Ability to create technical documentation for end users and technical teams. Problem-Solving: Ability to multitask, set priorities, and deliver solutions in a fast-paced environment. Education: High School Diploma or equivalent required. Bachelor's degree in Computer Science, Computer Information Systems, Business, or a related field preferred, or equivalent experience. Certifications: A+ Certification preferred. HireRising is committed to creating a diverse and inclusive workplace where all employees are valued and empowered to contribute to our success. We are an equal opportunity employer and make hiring decisions based on qualifications, merit, and business needs, without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable laws.
