It Support Tech

Details of the offer

Unison Infrastructure is looking to hire an experienced support tech to join the Technology department, US and Internationally. The position is responsible for providing support to the end-user on hardware, software, and network-related problems, answering end-user questions, maintaining infrastructure policies and procedures, and providing problem resolutions with all aspects of information technology related matters.
Responsibilities: · Manage and be the technician to provide support for our helpdesk support services to include the following. o Assist all employees with any computer or IT related issues.
o Create, add, and modify user accounts and services across our various cloud platforms.
o Assist users over the phone, in-person, and remotely using multiple platforms.
o Administration of Azure, Microsoft Enrta, Active Directory, SharePoint, Exchange, Office365, Endpoints, firewalls, load balance, email filter, backups, phone systems, mobile devices, and any other IT-related software
o Office365 support. Setting up devices and email clients, tablets, mobile phones, and computers.
o Understanding of virtual desktop environment and remote desktop technology.
o Configure, deploy, and relocate desktops, laptops, printers, and any other related devices.
· IT policy management and compliance o Identify, report, and respond to potential cybersecurity threats.
o Manage Identity Protection and Governance via MS Entra and O365.
o Research, design policies for compliance, email spamming, security threats including GDPR related challenges.
o Work with business owners and CTO to manage the process and procedures related to incident response.
· Be the person to facilitate the following. o Identify, troubleshoot, resolve, and document end-user system issues requests.
o Ensure all requests are resolved promptly and with high-quality results.
o Ability to organize, prioritize, and meet established deadlines.
o Provide technical documentation for configurations and procedures.
o Coordinate and create scope of work with various telecom contractors.
Required skills and experience: · Minimum five years of relevant experience with Microsoft office 365, security, compliance and Identity management.
· Minimum five years of relevant experience in a help desk/IT support or higher tier role.
· Experience providing remote support via phone and remote-control applications required.
· Experience in the set-up, configuration, and use of computer hardware, software, and networks
· Proficient in troubleshooting and supporting Windows servers, VMWare, Hyper V, Windows 10/11, and Office 365
· Advanced level knowledge in the use of all office software (Word, Excel, Outlook, etc.)
· Set up, maintain, and troubleshoot wireless networks, network firewalls, switches.
· Experience in running phishing simulations across the network and managing end user training from the results.
· Understanding of Cloud Solutions & Cloud Computing.
· Knowledge of video conference systems, cell phones, smartphones, iOS, iPadOS, and other common hardware devices and software.
· Ability to communicate technical issues to technical and non-technical employees.
· Quick analytic response to resolve issues in any situation.
· Self-motivated and willing to learn, as well as always finding the solution.
· Able to work in a fast-paced environment.
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\n$100 - $110 a year
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Source: Grabsjobs_Co

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