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https://www.recruitingfromscratch.com/ Lead Machine Learning Engineer - AI-Powered Customer Experience Platform Silicon Valley (San Mateo, CA) | $200K + 0.25% Equity | H1B Transfers WelcomeOur client, a rapidly growing AI startup in the customer experience space, is seeking a Lead Machine Learning Engineer to drive their AI innovation and build their ML team from the ground up.
They've seen 4x growth in 2024 and are backed by prominent Silicon Valley investors including Village Global (backed by Jeff Bezos, Bill Gates, and Reid Hoffman) and Bling Capital, having raised $7.5M to date.
The Company:Innovating in the CX space with AI agents, automation, and GenAI solutionsEmpowering non-technical teams to build sophisticated customer support automation20+ person team led by repeat founders (ex-Uber, Stanford MBA, ex-Plug & Play)Impressive customer roster including Dollar Shave Club, Minted, and NomNomNow (acquired for $1B)Series A fundraise planned for Q1 2025The Role:As Lead Machine Learning Engineer, you'll spearhead the development of cutting-edge AI solutions that transform customer support automation.
This is a unique opportunity to build and lead a team while working directly on product innovation that impacts major brands.
Key Responsibilities:Drive ML/AI strategy development and implementationBuild and lead a high-performing machine learning teamPioneer innovations in AI-powered customer support automationCollaborate across product and engineering teamsStay at the forefront of AI/ML advancements, particularly in NLP and GenAIShape overall technical vision and strategyRequired Qualifications:5+ years of ML/AI experienceStrong startup background, ideally pre-Series ADeep expertise in NLP and large language modelsFull-stack ML capabilities from training to deploymentProficiency in Python, Scikit-Learn, TensorFlow, and PyTorchExperience with AWS services (S3, Kinesis, EC2)Demonstrated leadership experience (tech lead, EM, or similar)Preferred Qualifications:Experience in CX or support automationMaster's or PhD in Computer Science, ML, or related fieldTechnical co-founder or early startup experienceLocation & Benefits:Hybrid work model (3+ days in San Mateo office)Competitive salary ($200K)Meaningful equity (0.25%)Opportunity to join a fast-moving team that values transparency and ownership
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