Manager Of It Business Operations

As you take your first step onto a Western University of Health Sciences campus, each path, each person, each structure comes with a transformative story. WesternU is more than the practice of medicine. We are defined by character and culture.
At WesternU, you will discover humanism at the heart of every interaction: a warm welcome, a sincere smile, a positive word, a kind deed, a thoughtful gesture. You will see students work together on case studies; a parade of pets in campus parks; student clubs offering opportunities for career growth and community involvement; and faculty, staff and students designing their future and the future of WesternU. We display a collaborative mindset in how we operate, educate, and serve others.
Although, geographically, we are two campuses - as humanists, we are one: to enhance and extend the quality of life in our communities and achieve excellence in everything we do. We attract diverse, professional faculty, staff and students that thrive in an environment of humanistic health care education. Join our team of faculty and staff and make a difference.
Position TitleManager of IT Business Operations
Position Control NumberA03252
Type of PositionStaff
Position StatusFull-time
Department4350-VP and Chief Technology Officer
CampusWestern University Campus-Pomona, CA
Position LocationCalifornia
Job SummaryReporting directly to the Associate Vice President of Information Technology, the IT Business Operations Manager is responsible for ensuring the smooth operation of the IT department's business functions. This role will provide operational, financial, human resources management, IT contract management, vendor relationships, and operational efficiency within the IT department. This position will also serve as a liaison within the various University colleges and departments including external partners. Additionally, the IT Business Operations Manager will provide accurate data and assist in the execution of various short, medium, and long-term projects, including events as deemed necessary for the IT Department. The IT Business Operations Manager collaborates closely with IT leadership, finance, HR, and other departments to align operational strategies with business objectives, optimize processes, and ensure compliance with organizational policies.
Knowledge, Skills and AbilitiesIndividuals must possess a combination of technical knowledge, business acumen, and interpersonal skills to manage IT operations efficiently, as well as the following skills and abilities or be able to perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Technical KnowledgeFamiliarity with IT systems, infrastructure, software, and hardware.Familiarity with IT service management frameworks.Knowledge of data management practices, cloud computing, cybersecurity.Proficiency in using IT service management tools, project management software, and ERP systems.Ability to interpret and work with IT performance dashboards, KPI reports, and metrics.Excellent computer skills; MS Word, Excel, PowerPoint, Outlook, Banner, and Self-Service.Business and Financial ManagementIn-depth knowledge of budgeting, financial forecasting, & cost management principles.Understanding of procurement processes and vendor management.Familiarity with financial reporting, accounting principles, and ERP systems.Strong skills in budget planning, tracking, and cost analysis.Ability to interpret financial data and generate reports for leadership.Leadership, Team Management, and InterpersonalAbility to work collaboratively and cooperatively with diverse units and personalities within the College and across the University.Ability to delegate tasks, provide clear direction, and ensure accountability within the team.Supervisory/management skills to provide effective leadership to manage direct reports.Communication/Analytical/OrganizationalAdaptability and ability to respond to changing business needs and operational demands.Ability to maintain strict confidentiality, work in a fast-paced environment, and handle detail-oriented assignments.Organizational skills necessary to prioritize workload to meet long and short-term deadlines.Flexibility in job assignments to meet departmental priorities and emerging or unplanned initiatives.Ability to handle detail-oriented assignments with accuracy and consistency, with minimal supervision.Excellent oral and written communications skills. Ability to interact effectively with administration, faculty, staff, and students is a top priority.Required QualificationsEducation: Bachelor's degree in Business Administration, Accounting, Finance, Organizational Management or related training/field experience required.
Experience: 2-4 years' experience in supporting business operations and supervisory responsibilities.
Preferred QualificationsPreference will be given to those with a Bachelor's degree or higher.
Key ResponsibilitiesBudget and Financial ManagementAssists the Associate Vice President (AVP) of IT as the financial administrator in developing and monitoring budgets for the IT Department, including generating payment requisitions, purchase orders, budget & cash transfers, record keeping, credit card expense reports, statement reconciliation, and invoices.Work collaboratively with the AVP of IT, IT Leadership, and IT Operations team on the development of budget and financial projections, proposals, and reports. Prepare quarterly reports on budget accounts and resolve budget operation issues. Assist and prepare budget and financial reports for restricted and unrestricted designated funds, prepare preliminary analyses, and give recommendations.IT Purchasing, Procurement, Vendor and Contract ManagementManage vendor relationships, evaluate vendor performance, and ensure adherence to contractual obligations.Oversee procurement of hardware, software, and services necessary for IT operations.Assist the AVP of IT in contract management, negotiation, and act as a liaison between legal team, colleges, and departments on IT related contract engagements.Manage operational risks, including those related to financial, contractual, and vendor management.Team Leadership and DevelopmentPartner with the AVP of IT and IT Leadership as a member of the IT Leadership team. Directly oversee the IT Operations unit, providing leadership and mentorship to the IT business operations team, fostering a culture of excellence and continuous improvement.Develop and implement training programs to enhance the skills and capabilities of the team.Conduct regular performance reviews and provide feedback to team members.Collaborate with AVP of IT and IT Leadership to oversee IT resource allocation, including human resources and technical resources.Collaborate with AVP of IT and IT Leadership to manage staffing needs, recruitment, and onboarding for IT teams.Partner with AVP of IT and IT Leadership to ensure that resources are efficiently allocated and utilized to meet business demands.Strategic and Operational EfficiencyIdentify and work with the AVP of IT and IT leadership to implement process improvements to enhance the operational efficiency within the IT department.Develop standard operating procedures (SOPs) for the IT business operations.Ensure alignment of IT operational processes with organizational policies, regulatory requirements, Business Strategic and IT Strategic planning.Establish key performance indicators (KPIs) to measure the effectiveness of IT operations.Monitor performance metrics and generate reports for IT leadership to evaluate business operations.Identify areas of underperformance and partner with AVP of IT and IT Leadership to implement corrective measures.Work closely with AVP of IT and IT Leadership to develop and execute operational strategies aligned with University vision, mission, and strategic goals.Communicate regularly with AVP of IT and IT Leadership on state of business operations and operational needs.Act as a liaison between IT and other departments/colleges ensuring clear communication and transactional relationship of operational needs.Project ManagementPartner with the AVP of IT, IT Leadership, and the Project Management Office (PMO) to oversee operational aspects of IT Projects, including resource allocation and budget tracking.Partner with AVP of IT, IT Leadership and the PMO to ensure that IT projects are completed on time, within scope, and within budget.Collaborate with project managers to ensure alignment with business priorities.Work ScheduleThe IT Business Operations Manager position will follow a standard 8:00 AM to 5:00 PM schedule, with occasional nights, weekends, and potential travel as needed to meet business requirements.
We believe in making an impact in the lives of our employees, personally, and professionally. Every employee has different individual and/or family needs. We offer benefits that are both comprehensive and flexible to address your unique needs. We believe work-life harmony is positive and achievable.
We offer competitive salaries, generous paid time off, insurance plans, reimbursements, and retirement benefits.
Expected Pay ScaleMinimum: $90,000.00
Maximum: $90,000.00
Physical DemandsDo the essential functions of this job require lifting? Yes
The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Describe Work EnvironmentWhile performing the duties of this job, the employee is frequently required to use hands. The employee is regularly required to stand, walk, sit, talk or hear and occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. There are no special vision requirements for this job.
Posting InformationPosting Number: A00763
Posting Date: 10/31/2024
Close Date: Open Until Filled
Conditions of Employment - Background CheckTo secure employment, successful fulfillment of a background check, including a criminal records check, may be required. Western University of Health Sciences will extend a conditional offer of employment, subject to rescission if the background check unveils disqualifying information or if it is found that the candidate deliberately withheld or misrepresented information. Non-completion of the background check to satisfaction may impact the ongoing employment of a current Western University of Health Sciences employee who received a conditional offer for the position.
Pay Transparency ActWestern University of Health Sciences is required to provide a reasonable estimate of the compensation range for this role. This range considers various factors in making compensation decisions, including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The Expected Pay Scale is defined as the budgeted salary or hourly range that the University reasonably expects to pay for this position. Placement within the Expected Pay Scale is determined by internal equity and relevant qualifications.
Equal Opportunity Statement (EEO)It is the policy of Western University to provide equal employment opportunity to all employees and applicants for employment as required by law without regard to age, race, color, national origin ancestry, citizenship, ethnicity, creed, religion or religious creed, sex or gender (including gender identity), marital status, sexual orientation, disability (both physical and mental) including HIV and AIDS, medical condition (cancer and genetic characteristics), pregnancy (which includes childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), age, genetic information, military and veteran status, or any other applicable protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within WesternU including without limitation, hiring, recruiting, promotion, termination, layoffs, leave of absence, compensation, benefits, and training. WesternU makes hiring decisions based solely on qualifications, merits, and business needs at the time.
Required DocumentsResumeCover LetterOptional DocumentsLetter of Recommendation #1Letter of Recommendation #2Letter of Recommendation #3PortfolioAdditional Applicant DocumentSupplemental QuestionsRequired fields are indicated with an asterisk (*).

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