You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Job Description:
This position enhances the company's ability to mitigate risks by supporting detailed investigations into fraud and offenses targeting American Express products, services, and systems. The incumbent will support all aspects of Global Security initiatives relating to department and enterprise application development, enhancements, and technical support. Department POC for learning/training system, SharePoint, and Power Apps development.
Role typically reports to: Director, Investigations Support & AENB Security Management
Partial list of Responsibilities:
Manage, support, and develop databases, applications, and reporting related to Global Security's initiatives to identify, monitor, and reduce fraud losses to Amex.
Maintain, develop, and work with technologies to ensure Amex Global Security applications are maintained for regular investigative responsibilities and are developed, and enhanced to meet the needs of the department.
Manage case management database, including system administrative support, training of staff, and ensure user guides and other instructions are kept current.
Manage and maintain supporting databases for reporting purposes including modifications to SQL, VBA, etc.
Submit system enhancements requests (Change Management Process – including enhancements, changes, errors, problems, etc.); prioritize and communicate the enhancement requests to the database ownership/technologies/support team.
Analyze reported system issues to determine root cause, work with Director and Dev/Support teams for escalation and manage solution to resolution.
Collaborate with counterparts outside of own workgroup to ensure that practices and policies are aligned and consistent.
Work with internal groups to help American Express minimize risk and exposure to fraud (e.g., assess risk, identify security weaknesses, close gaps)
Support investigations teams by gathering and analyzing data to uncover patterns, trends and evidence of inter-related events or crimes.
Responsible for the facilitation of GS e-learning training materials including content creation and updates to training modules.
Act as department learning admin for LMS, including providing reporting to leadership upon request
Qualifications:
Previous job experience is required.
Candidates should have 3+ years combined experience in one or more of the following: investigations, data management, case management system design, application development lifecycle, SQL and/or scripting programming, and people leadership.
Bachelor's or other 4-year degree may be required. Preferred fields of study include business, computer science, criminal justice, and social sciences.
Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit ourColleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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