Symetra has an exciting opportunity to join our team as a?Manager for the Short-term Disability Claims team!
About the role
In this role, you will manage a team of case managers whoadjudicateshort-term disability and/or absence management claims (federal, state and company specific leaves). You will direct and motivate your team to get results in line with department goals focused heavily on quality, time, and the customer experience.
What you will do
Analyze reporting for trends and opportunities for improvement on the team and individual levels. Develop,implementand evaluate plans aimed at correcting areas for improvement
Understand data integrity and ensure accuracy of data in the claim system. Create new reporting as needed
Conduct claim audits and segment reviews to ensure quality of work andidentifycoaching opportunities
Direct work assignments and review work in progress. Constantlymonitorworkflows and production to ensure timeliness and accuracy
Review and sign off on claim decisions including adverse claim decisions
Work closely with team leads and case managers to understand opportunities that may not be identifiable through reporting
Ensure adherence to legal and operational compliance
Continuously build subject matterexpertise. Demonstrate technical knowledge of policies and procedures, andmaintaina detailed knowledge of ERISA, state guidelines, claim practices and general accounting
Liaise with legal department on complex issues
Usesexpertiseto balance risk management and customer service
Represent the department and company in external meetings including finalist presentations as needed
Provide support to sales and implementation through broker/customer support inquiries
Educate field personnel on claim process and philosophy
Resolve issues and disputes to provide service to customers without sacrificing risk management
Oversee staff, with responsibility for hiring, performance management,trainingand development. Build an effective team where aggregate results meet department expectations
Develop staff membersin accordance withcompany and personal goals
Promote advances and changes in industry standards with case managers
Lead andparticipatein special projects as needed
Why work at Symetra
Here'swhat some of our employees have to say about why they work at Symetra:
"Symetra is a great place if you are looking for the opportunity to contribute, to grow, to be seen and valued." Vernell K. – Auditor
"We're big enough to make an impact on the country, but small enough to care and know who you are and whatyou'recontributing to the organization. Allnew ideasare welcome!" Stephanie F. – VP Customer Service & Operations
What we offer you
Wedon'ttake a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
Flexible full-time or hybrid telecommuting arrangements
Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
Paid time away including vacation and sick time, flex days and ten paid holidays
Give back to your community and double your impact through our company matching
Want more details? Check outourSymetra Benefits Overview
Compensation
Salary Range: $66,600 - $110,900 plus eligibility for annual bonus program
Who you are
College degree or equivalent combination of education and work experiencerequired
3-5 years of experience in STD and or Absence Management claims management
2+ years of management experience preferred
Excellent verbal and written communication skills across multiple levels of leadership within an organization
Comfortable speaking publicly to internal and external groups ofvarious sizes
Proven project management and change management skills
Proficient with Microsoft office, specifically Excel and PowerPoint
Adept with reporting, data, and trend analysis
Collaborative and empowering leader who fosters a productive and professional team environment
Expert customer service, conflict resolution and negotiation skills
Travel:
Required Training & Professional DevelopmentAll newly hired people leaders with direct reportsare required tocomplete a comprehensive leadership development program within their first year. This program includes both virtual and in-person training. The in-person sessions will take place at Symetra's corporate headquarters in Bellevue, Washington.Symetra covers all travel and accommodation expenses.
Reasonable AccommodationsSymetra is committed to providingequitableaccess to all job-related responsibilities, including required travel. If reasonableaccommodations areneeded for travel, Symetra's HR department will work to provideappropriate solutionsin alignment with individual needs and company policies.
We empower inclusion
At Symetra, we aspire to be the most inclusive insurance company in the country.We'rebuilding a place where every employee feels valued, respected, and has opportunities to contribute.
Inclusion is about recognizing our assumptions, considering multipleperspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts?here.
Creating a world where more people have access to financial freedom
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work,we'reguided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitiveprice,we communicate clearly and openly so people understand whatthey'rebuying, and we design products—andoperateour company—to stand the test of time.We'recommitted to showing up for our communities,lifting upour employees, and standing up for diversity,equityand inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
For more information about our careers visit:?https://symetra.eightfold.ai/careers
Work authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and mustmaintainauthorization to work in the United States throughout their employment with our company.
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