Member Engagement Director

Are you passionate about providing a positive, professional, welcoming atmosphere and excellent customer service? Do you desire to serve others while demonstrating our YMCA Core Values of Caring, Honesty, Respect, and Responsibility? Are you innovative and forward-thinking when seeking new ways to serve the Community? If so, then

we want you to be our next Member Engagement Director at theShades Valley YMCA!

Position Overview:

The Member Engagement Director is responsible for driving membership growth and retention while enhancing the overall wellness experience at the YMCA. This role involves overseeing membership services to ensure a positive, professional atmosphere that promotes health, community engagement, and member satisfaction.

Bachelor's degree in Health Science, Recreation, Business Administration, or a related field.

Proven experience in membership management, including recruitment, retention, and customer service.

Strong leadership, communication, and interpersonal skills.

Proficiency with business software and member management systems (e.g., Daxko Operations Software).

Ability to adapt to a fast-paced environment and manage multiple responsibilities effectively.

Physical Demands:

Ability to lift and move up to 50 pounds.

Regular use of a computer and ability to communicate via phone and smart devices.

Ability to move around the work environment and perform tasks such as lifting, kneeling, and climbing.

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