Member Service Representative

Job Title: Member Services Representative I *Posting Date:May 28, 2024 * ExpirationDate:June 11, 2024 KAMO Power, located in Vinita, Oklahoma is in search of a Member Services Representative I. The work location is located at the Vinita Headquarters.

The position will handle heavy inbound call volume and moderate outbound calls, exercise independent judgement to help address member issues, and work in emergency situations with speed and accuracy. Resolve members billing and disconnect for non-payment issues by performing activities such as arranging for payments according to procedures, and reconnecting service. Ability to multi-task efficiently between phone, keyboard and multiple computer programs and screens to access and communicate customer information. Receive incoming calls concerning power outages, and enter tickets with all pertinent information repair crews need to find and restore outages safely.

Ideal candidate should possess a high school diploma or GED. Zero (0) to two (2) years experience in a customer service, call center or emergency services environment, with utility experience is preferred. Must be able to work days, nights, weekends, holidays and reside within 45 minutes of work location. This position is subject to on call.

All levels of experience will be considered. Job and pay grade will be determined by the qualifications and experience o the selected candidates.

KAMOs Member Services Representatives are eligible for 100% paid medical insurance premiums for employee, paid time off, holiday pay, short-term disability insurance, vision and dental insurance, educational assistance and a 401(k)-pension plan.

Qualified candidates should send a resume and cover letter to Cassie Floyd at ******** by **June 11, 2024.

*KAMO Power is an Equal Opportunity Employer including Disability/Vets * M/F/D/V