Work location: 1600 Bd Jean-Jacques-Cossette, Val-d'Or, QC J9P 6Y4, Canada
As a leading industrial distributor with operations primarily in North America, Japan, and the United Kingdom, we keep the world working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We're dedicated to providing value for customers, fostering an engaging culture for team members, and driving strong financial results.
Our welcoming workplace enables you to learn, grow, and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified company, we're looking for passionate people to join our team as we continue leading the industry over our next 100 years.
Position Summary:The Onsite Service Representative's (OSR) main function is to support Grainger's strategic vision to be Our Customers' First Choice by providing the best service each and every time to customers in helping them manage their inventory and operations.
Job Responsibilities (You Will):Services multiple customer locations on a designated route by providing the following services:Receive and stock purchased product in designated customer locations.Ensure proper product stocking levels at customer locations by scanning orders as inventory is depleted.Oversee customer inventory locations by ensuring proper labeling and quantities on hand are accurate.Resolve customer problems promptly and accurately in a manner that will retain and promote customer loyalty in accordance with Grainger policy and procedure.Comply with the safety and inspection requirements of both Grainger and the facility where the service is being provided.Meet defined KPI's for the position.Help generate new orders by engaging with customers to identify additional product needs.Execute onsite service component of account strategy as defined by cross-functional business partners.Work with sales partners to improve customer experience and increase business.Education/Experience (You Have):FLUENCY IN FRENCH IS REQUIRED High school diploma and 1-3 years' experience in customer service/selling (i.e., Retail / telephone / warehouse) environment.Self-motivated, with high energy and dedication to customer service and sales growth.Must be comfortable with daily use of technology.Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners.Demonstrated ability to apply strong judgment, independent problem-solving skills, and understanding of Grainger's Core Value Proposition.Handle various technical and operational issues.Operate in a rapidly changing environment.Excellent verbal and written communication skills.Background checks and drug screening may be required.Must possess and maintain a valid driver's license in the province of residence.May be required to use a personal vehicle for transportation with valid insurance which meets Grainger's standards.Rewards and Benefits:Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):
Medical, dental, vision, and prescription drug coveragePaid time off (PTO) and up to 12 company holidays per year (dependent on home province)Life insurance coverage, including spousal and dependent life insurance.Employee Family Assistance Program to help team members with physical, emotional, mental, financial, and other concernsRegistered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial futureEducational & Professional Membership Fee Assistance programEmployee discounts, team member perks, and more!DEI Statement:We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.
We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.
Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role or to a director+ position.
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