Online Account Support Manager

Job Description:

Owens Corning is seeking a part-time Online Account Support Manager to join our team in New York City, New York. In this role, you will be responsible for managing online customer accounts, ensuring a seamless and positive experience for our customers. The ideal candidate will have at least 5 years of experience in a similar role and possess a resourceful and hardworking personality. Strong decision-making and leadership skills are essential for success in this position.

Responsibilities:- Manage online customer accounts and address any inquiries or issues promptly and professionally- Develop and implement strategies to improve customer satisfaction and retention- Collaborate with cross-functional teams to ensure a cohesive online customer experience- Monitor online customer feedback and trends to identify areas for improvement- Develop and maintain relationships with key online customers and partners- Provide regular reporting on online account performance to leadership

Requirements:- Bachelor's degree in Marketing, Business, or a related field- Minimum of 5 years of experience in online account management or a similar role- Strong decision-making and leadership skills- Excellent communication and organization skills- Ability to work in a fast-paced environment and prioritize multiple tasks effectively

Benefits:- Medical coverage- Joining Bonus- Disability insurance

Working Environment:At Owens Corning, we embrace creativity in a culture that values fresh ideas and inventive solutions. As an Online Account Support Manager, you will have the opportunity to make a meaningful impact on our online customer experience and contribute to the success of our company.

Deadline to Apply:May 14, 2024

Equal Opportunity Statement:Owens Corning is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applicants of all backgrounds and identities to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.