Online Customer Success Specialist

Job Description:

Kelly Services is seeking a part-time Online Customer Success Specialist to join our team in New York City, New York. The ideal candidate will have at least 2 years of experience in a similar role and possess a strong sense of independence and resourcefulness.

Responsibilities:- Engage with customers via online platforms to ensure satisfaction and address any questions or concerns- Monitor customer feedback and reviews to identify potential areas for improvement- Collaborate with internal teams to resolve customer issues in a timely manner- Develop and implement customer success strategies to increase retention and loyalty- Provide product support and guidance to customers as needed- Maintain accurate records of customer interactions and transactions

Requirements:- 2+ years of experience in a customer success or similar role- Strong attention to detail and the ability to manage multiple tasks simultaneously- Excellent communication and interpersonal skills- Ability to work independently and as part of a team- Experience with customer relationship management (CRM) software is a plus- Knowledge of online customer service best practices- Demonstrated ability to prioritize and meet deadlines

Personality Traits:- Independent- Resourceful

Soft Skills:- Attention to detail- People management

Benefits:- Travel and spending expenses reimbursement- Retirement plan options- Paid Time Off (PTO)

Equal Opportunity Statement:Kelly Services is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you thrive in an energetic and rapidly evolving work environment and meet the qualifications outlined above, we encourage you to apply by the deadline of May 14, 2024. We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.