Job Category: Administration
Job Location: Clark, Pampanga
Be a part of a global team by getting a job today! This position is ideal for you if you are an Operations Officer Central Processing Services seeking a bigger opportunity. Apply now!
Why you will love working with this Client? Our client is a company based in Australia that provides top-notch services for a better banking experience. They have been in this industry for many years now and are amazingly growing. Join their team and grab the chance to have a new career opportunity.
Location / Shift: Clark Office, Morning Shift
NOTE: You must be willing to work in the office in the above office location to apply for this position. Job Description: As an Operations Officer Central Processing Services, you will be providing a professional level of support in completing operational and administrative duties timely, accurately, and efficiently. You will complete administrative functions and delegated tasks including Compliance, Reports, Nintex workflows, Controlled Monies, Broker accounts, supporting Treasury Payments & Cards Operations, CSC, Digital, Trade Finance Operations, and Credit Departments, ensuring throughout that quality assurance standards are maintained within the position's control.
Other roles and responsibilities: Timely correspondence and communication. Provide superior customer service both internally and externally. Assist with project management testing & implementation as required. Teamwork – build great relationships with team members within the COU team and across other teams within the company. Operational efficiency – carry out operational tasks and transactions accurately and multi-tasking to ensure accurate and timely service levels are achieved. Ensure reports, statistics, and other information are produced, checked, and signed off as required. Compliance – Maintain our reputation by ensuring all dealings are ethical and compliant. Complete all delegated operational and compliance tasks within agreed timeframes. Maintain up-to-date knowledge of relevant company policies, procedures, products and services. Resolve customer enquiries in a timely and efficient manner, and escalate enquiries where relevant. Adhere to relevant policies and procedures during daily work processes to minimise instances of operational risk and possible loss to the Bank and bring to management's attention any actual or potential operational risk or losses. Adhere to relevant employment legislation e.g. WHS, OHS (Occupational Health & Safety), Anti-Discrimination. Other duties and responsibilities as delegated by team leader or management. Key Skills for the role: Operational and Administrative Support: Efficiency and Accuracy: Ability to complete operational and administrative duties timely and accurately. Task Management: Handling tasks such as compliance, reports, Nintex workflows, controlled monies, broker accounts and trade finance, treasury payment operations processing. Customer Service: Superior Service: Providing excellent customer service both internally and externally. Communication: Timely and effective correspondence and communication. Teamwork and Collaboration: Relationship Building: Building strong relationships within the team and across other teams. Project Support: Assisting with project management, testing, and implementation as required. Operational Efficiency: Multi-tasking: Carrying out operational tasks and transactions accurately while multi-tasking to ensure timely service levels. Quality Assurance: Ensuring reports, statistics, and other information are produced, checked, and signed off as required. Compliance and Risk Management: Ethical Conduct: Ensuring all dealings are ethical and compliant with relevant policies and procedures. Risk Awareness: Adhering to policies to minimize operational risk and potential losses, and escalating issues when necessary. Knowledge and Continuous Learning: Policy and Procedure Knowledge: Maintaining up-to-date knowledge of relevant policies, procedures, products, and services. Legislation Adherence: Complying with employment legislation such as WHS, OHS, and Anti-Discrimination laws. Problem-Solving and Resolution: Customer Enquiries: Resolving customer enquiries efficiently and escalating when necessary. Qualifications: Demonstrates BOS values - Role models BOS values of: Deliver Customer Delight, Together We Thrive, Excellence in Everything. Attention to detail - Provide accurate and consistent information and accurately process information and tasks to avoid errors. Planning/Organising - Organise day-to-day requirements and effectively achieve required outputs within agreed SLAs. Analysis/Problem Solving/Innovation - Identify and correct routine errors through problem solving. Refer complex matters for clarification or resolution, act to diffuse issues before they escalate. Identify processes and procedures for simplification and automation and escalate these to Team Leader and management. Teamwork - Contribute actively to the team by building good working relationships and supporting team initiatives and required outputs. Undertakes routine tasks under supervision. Build relationships - Builds strong rapport with both internal and external customers, community and business partners in order to earn all of our customers business. Communication - Monitor and act on all correspondence within agreed SLAs using appropriate written and verbal communication skills. Uses open, clear positive body language and tone of voice and when under pressure remains calm. Tertiary qualifications preferred but not essential. Previous experience in customer service or banking operations, delivering exceptional customer service in a dynamic customer environment. Excellent written and verbal communication skills. Minimum 1-2 years general banking experience and understanding of product and processes. Strong interpersonal and time management skills. High level computer skills and proficient in Microsoft Office. Willingness to undertake further studies/training. Why join optiBPO? optiBPO is an exciting workplace where you will be surrounded by smart, talented, and motivated professionals that supports clients across Australia, New Zealand, United States, Canada, United Kingdom, and Europe. optiBPO helps clients in planning, building, and managing dedicated offshoring teams in the Philippines.
Enjoy great perks and benefits such as in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. It is important for us to help you advance your career by elevating growth strategies and learning opportunities throughout your career journey with us.
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