Ops Support Rep Shipment Resolution

Location: Etobicoke, ON, CA, M9W 7C3
It's not a package. It's a promise. As Canada's leading integrated freight, package, and logistics provider, we've been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it's all possible because of our people. So, whether you're looking to build new skills, make an impact in your community, or inspire your team, we go there for you.
DescriptionThe Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.
ResponsibilitiesContact customers or colleagues to obtain and enter package information or resolve delivery issuesScan, sort, and reorganize undelivered freight and process freight damagesPrepare packages for redelivery (tracking data, labels, repackaging, etc.)Inspect damaged packagesUse computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logsPlace resolved shipments in approved areasExperience3 months experience in customer servicePOSTING DETAILS Location: 325 Humber College Blvd
Hours of Work: Monday-Friday: 1:00pm-9:00pm
Working Conditions: Warehouse Environment; Office Environment
Posting Number: 65796
Reports to: Manager Network Service

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