ABOUT REPAY
REPAY ("Realtime Electronic Payments" / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities.
ABOUT THE ROLE We are looking for an entry level Payments Specialist to join our growing team. REPAY is looking for someone who will enroll vendors, process and research payments, among a variety of other tasks. This role will work onsite in our Utah office.
RESPONSIBILITIES Successfully work pending vendor enrollments within required timeframeProcess electronic payments on behalf of our clients via phone calls and/or web portalsUpdate vendor records into various payment options: virtual card, ACH or checkAssist vendors to ensure payments are processed within designated guidelinesActively review and monitor outstanding payments issued to vendorsComplete client inquiries via email within one business dayAssist fellow employees with workload to ensure client's invoice payments are worked within service level agreementsStrive to find more efficient ways to perform tasks, recommend process enhancements to improve business and growthDisplay a positive attitude and have strong core valuesWillingness to work OT as requested by management during new growth or onboarding periodSKILLS & EXPERIENCE NEEDED Some previous experience in customer service is strongly preferred. New college graduates do not need prior experience, though any role in customer support, retail, or similar role would be strongly preferredFor non-college graduates, 1 - 2 years of experience working in customer service, customer support, sales, lead generation, or collections is requiredHigh level of attention to detail, quality, and effective verbal and written communication skills along with excellent follow-throughAbility to work on multiple tasks simultaneously while successfully meeting established goals and deadlines in a fast-paced environmentAdaptive to frequent process changes, work duties or assignmentsGeneral skillset to perform/navigate on Microsoft; minimum of 50 WPMExperience with ExcelExperience with Salesforce is preferredREPAY's core values are Excellence, Passion, Innovation, Respect, and Integrity. REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law.
We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California. Additionally, we are not able to sponsor visas.
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