Portfolio Specialist

Job summary
Portfolio SpecialistOpportunity for career advancementResponsible for managing and collecting on outstanding customer base
Job seniority: associate level
Responsibilities
• Research customer accounts and determine communication strategy• Cultivate positive rapport with customers• Guide customers through repayment process• Negotiate and collaborate with customers for balanced resolution
Requirements
• Comfortable on the phone• Customer service experience preferred• Strong organizational and multitasking skills• Professional demeanor in fast-paced environment• Effective oral/written communication skills• Maintains confidentiality and exercises judgment• Bachelor's degree a bonus• Legally authorized to work in the United States• 2 years of customer service experience• 2 years of negotiation experience• Ability to commute to Salt Lake City, UT
Benefits
• 401(k) matching• Employee assistance program