Careers that Change LivesWe offer you an exciting remote Platform Implementation Engineer position within our Acute Care & Monitoring Division as a HealthCast Services subject matter expert for client projects delivering customized Windows based installations of our product portfolio to our customer base.This is a lead position in the areas of customer engagement with our suite of software applications.You will be responsible for managing IT calls and meetings as a subject matter expert as you delve into the details of system requirements and architectures and implementation processes as well as follow-up actions to ensure the successful deployment of our product offerings.This role is positioned as an opportunity to lead our HealthCast Services team specifically in the areas of remote application deployments, platform configuration and troubleshooting, typically on customer furnished virtualized Windows based servers.A Day in the LifeThe Acute Care & Monitoring Division develops products that are designed to collect patient information from around the hospital and ensure that caregivers can make the right decisions at the right time. We strive to improve patient outcomes by ensuring that when a problem emerges at the bedside, caregivers are aware of it and can respond quickly. We analyze and learn from patient data to find better ways to provide quality care for patients. Our products are deployed in care facilities across the globe and help to save and improve lives every day. A career at Medtronic is like no other. We're purposeful. We're committed. And we're driven by our Mission to alleviate pain, restore health and extend life for millions of people worldwide.This position is primarily responsible for high coordination with our project managers and with hospital IT resources as we work collectively to install our software products within their virtualized environments.This role requires the ability to handle multiple in-flight projects simultaneously, ensuring that we are consistent with our deployments and maintain our timelines.In depth knowledge of IT that spans many disciplines including Microsoft Windows Server, Microsoft SQL, Active Directory, Windows and Network Security, Firewalls and Load Balancers is a must.The position may require limited travel to customer sites to assist with new product installs, upgrades, or troubleshooting of existing installs.Location: RemoteTravel: Up to 10% Position Responsibilities:·Lead Platform Implementation efforts, including installation work for all AC&M product offerings·Lead customer IT calls in partnership with our project managers as a subject matter expert with our suite of medical device and software offerings·Effective communication both verbally and in written form·Develop a deep understanding of the installation process for HealthCast products with a keen eye on optimizing our deployment methodologies·Provide guidance to customers on how best to configure their environment for our products·Ensure installation work that meets highest quality and customer services standards·Create/maintain installation documentation·Provide "Level 2" technical support for all HealthCast products·Must be available for after-hours or weekend support if emergency customer situations occur·Provide technical input for our Sales Directors and Sales Engineers·Support Pre-Sales conversations with prospective customers as needed·Develop system architectures including current state and future state·Develop and deploy systems for configuration management for customer installations·Develop and deploy hardware and software tools that optimize field installations and configurations·Provide feedback to R&D on how to make products easier to deploy and support in the field ·Flexibility to travel to customer locations with minimal notice when neededMust Have: Minimum RequirementsMust possess Bachelors degree in IT or Engineer Field10+ years as an I/T professional in this role or related roles, with emphasis on Windows based systems as well as networking including wireless based technologiesMust Have: Minimum RequirementsBachelors degree requiredMinimum of 7 years of relevant experience, or advanced degree with a minimum of 5 years relevant experienceNice to Have·A problem solving mindset·Networking experience including Wi-Fi, Bluetooth, Routers, Switches and Wireless Access Points·Windows Based system administration experience (Server 2016-2022, Windows 10/11)·Security experience including and understanding of encryption protocols·Experience scripting·Healthcare IT experience either with a vendor in the marketplace or as a hospital employee·Documented history of interacting with customers and deploying equipment in a customer environment, with a strong preference for hospital experience·Experience with cloud environments, such as AWS or Azure ·Experience with using Active Directory for authentication and authorization ·Experience with virtualization technologies including VMWare and Azure ·Experience with networking concepts and troubleshooting A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.? We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here. This position is eligible for a short-term incentive plan.? Learn more about Medtronic Incentive Plan (MIP) on page 6 here.The provided base salary range is used nationally (except in certain CA locations).?The rate offered is compliant with federal/local regulations and may vary by experience,?certification/education, market conditions, location, etc.About MedtronicTogether, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.Physical Job RequirementsThe physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager, recruiter or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
