Principal Ux Cx Specialist

A company is looking for a Principal Specialist in User Experience (UX) and Customer Experience (CX).

Key Responsibilities:

Lead the development and execution of UX/CX strategies to enhance customer satisfaction and loyalty

Manage a team of UX/CX professionals and foster a culture of creativity and excellence

Collaborate with cross-functional teams to integrate UX/CX principles into program management and delivery

Required Qualifications:

Bachelor's degree in design, Human-Computer Interaction, Psychology, Business, or related field (Master's degree preferred)

8+ years of experience in UX design, CX strategy, or related roles, with at least 5 years in a leadership capacity

Strong understanding of UX/CX principles, methodologies, and best practices

Proficiency in UX/CX design tools, prototyping software, and analytics platforms

Ability to obtain and maintain a government security clearance if required

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