Own our Client's Technical Product Onboarding experience end to end! Use your Project Management expertise to manage complex technical treasury product implementations for JP Morgan Chase Clients from around the world.
As a Product Implementation officer within Commercial & Investment Banking, you will be responsible for the overall client experience and project management of technical commercial product implementations. Partner with client and internal stakeholders to help provide a best-in-class experience. In this role you are often the client's first true experience working with JP Morgan Chase.
Job Responsibilities Own the product implementation and training experience for your assigned clients. Meet and connect with clients through Zoom, Email and other collaborative technologies. Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management. Manage client and partner expectations and understanding throughout the implementation process. Implement mixed payable solutions and support our clients with file mapping exercises. Work with partners in Operations and Product Management to streamline processes. Identify instances of business risk and show ownership of issues when they arise. Scope client requests and translate business requirements into detailed technical specifications for treasury services. Use Microsoft Office tools to document meeting agendas and minutes and project plans. Use of workflow tool for status updates and document repository. Demonstrate creative problem solving and judgement and be empowered to escalate when necessary. Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations. Required Qualifications, skills and capabilities An appreciation for being a 'keeper of our brand' with 6+ years of applicable experience and a passion for delivering a consistent, stellar client and partner experience. Technical project management experience or experience with complex treasury implementations and comfort in a fast-paced, dynamic client-facing environment. Ability to clearly communicate, partner and influence- leading others to a common goal. Exhibit adherence to policy and procedures and meet or exceed established SLA. Comfort in using technology such as WebEx, Zoom and other collaboration tools for enhanced client discussions. Experience in coaching or mentoring employees and proven ability to successfully manage conflict. Strategic thinking with the ability to adapt to change. Microsoft Office Suite experience and project management, Payments and Receivables experience or eagerness to learn. Technical Consulting or business analysis experience in the Enterprise Resource Planning (ERP), systems integration or Application Programming Interface (API) space. Preferred qualifications, skills and capabilities Bachelor of Science or Bachelor of Arts Degree. Passion for learning new operating models, technologies, and industry trends. Technical client consulting experience to support technical roles. PMP or other Project Management Certifications. Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth. Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more. Help the community through expansive volunteer opportunities. Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees. Final Job Grade and officer title will be determined at time of offer and may differ from this posting. Some travel required (20%) to visit clients and internal partners. Please note this role is not eligible for employer immigration sponsorship.
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