About Tennr:
Today, when a doctor refers a patient to a specialist, they send that referral via fax.
(Yes, in 2024, 90% of provider-provider communication is a 1980s fax).
Naturally, a doctor wants their patient to receive quality care as quickly as possible - but messy documentation, lengthy clinical reviews, and a constant back and forth over fax slows everything down.
And the document work isn't just data entry.
It's fine-tooth reasoning over dozens of pages of clinical information at a level of complexity that has largely stumped existing automation systems (and tired humans).
Tennr built an automations platform centered around our suite of document-reading models (like RaeLLM™, a 7B model trained on 3M+ medical documents) to help your doctor ensure nothing is missed and help schedule your appointment so you can get better, faster.
Tennr is a NYC-based tech company that launched out of Y-Combinator and is backed by Lightspeed Venture Partners, Andreesen Horowitz, Foundation Capital, The New Normal Fund, and other top investors.
About the role:
The first thing to understand is how Healthcare providers make their money.
Healthcare providers primarily make their money from insurance reimbursements on the services they provide to patients.
Insurance companies are hard-nose businesses though and their goal is to minimize how much they pay out.
We are looking for a product owner to drive action on our new Data Interoperability product team and make sure our customers are getting paid for the care they're delivering to patients!!
To succeed in this paperwork war, you need to be creative, resourceful, pretty technical, and most of all stubborn in your pursuit.
Specifically, you'll work on Tennr's products related to insurance qualification proof cases, eligibility and benefits verification, submission and status updates of prior authorizations, and ruleset maintenance associated with changing guidelines.
The second thing to be aware of is the lack of interoperability in healthcare.
We've had to build a really robust integration engine to get around the lack of data interoperability that plagues the US healthcare system.
It's a large part of why problems like the one Tennr is solving exist in the first place!
As such, the other function of the role will be focused on driving the expansion of the systems that our automations can effectively integrate with.
The role is an extremely cross-functional, high impact one.
You will be working closely with our Front End, Infrastructure, and Integrations Engineering Teams as well as our Solutions Architects and Customer Success Managers to make sure our product is effectively driving reimbursement for our customers.
Expect to be on customer facing calls leading discovery, educating on best practices, and explaining Tennr's edge at a high-level.
Key Responsibilities: Drive Data Interoperability Development: Oversee the entire lifecycle of reimbursement-related workflows, focusing on insurance qualification proof cases, eligibility and benefits verification, submission and status updates of prior authorizations, and ruleset maintenance.
Ensure Compliance with Insurance Guidelines: Keep Tennr's products compliant and effective by staying up to date with changing insurance and reimbursement guidelines.
Execute Product Strategy: Execute the vision and strategic direction for the Data Interoperability product suite, ensuring alignment with Tennr's business objectives and customer needs.
Understand Provider Workflows: Identify and document workflows for various provider personas involved in the reimbursement process, working closely with internal stakeholders.
Gather and Document Requirements: Collaborate with implementation and customer-facing teams to gather product requirements and ensure they are incorporated into the product roadmap.
Communicate product specifications clearly to engineering and design teams.
Monitor Performance and Drive Insights: Define KPIs to measure product effectiveness in driving reimbursement.
Work with analytics teams to monitor performance, identify areas for improvement, and explore opportunities for innovation.
Create Customer Feedback Loops: Collect and leverage customer feedback to enhance product features, resolve pain points, and better support reimbursement collection efforts.
Qualifications: Relevant Experience: 5+ years of product management experience, preferably in healthcare interoperability technology.
Experience with EHR or healthcare-related systems is highly desirable.
Healthcare Reimbursement Knowledge: Knowledge of payor reimbursement products and technologies is a significant plus.
Technical Proficiency: Strong understanding of document management systems, data extraction, and workflow automation.
Familiarity with integration into third-party systems like EHRs is advantageous.
Analytical and Data-Driven Approach: Demonstrated ability to use data to make decisions, prioritize effectively, and assess product performance.
Experience with defining and tracking product success metrics.
Collaborative Communication: Excellent collaboration skills, capable of working cross-functionally with engineering, sales, and operations.
Ability to communicate clearly and concisely, both in writing and verbally.
Customer-Focused: Proven track record of addressing customer pain points through product development.
Passion for improving document workflows to deliver a better customer experience.
Leadership: Ability to lead and inspire teams in a fast-paced environment, driving consensus without formal authority.
Agile Experience: Hands-on experience with Agile product development, including sprint planning, backlog management, and rapid iteration.