Program Manager, Capacity Planning, AWS Support - Capacity PlanningJob ID: 2728809 | Amazon Web Services, Inc.
Amazon Web Services (AWS) is one of the world's most comprehensive and broadly adopted cloud platforms, offering over 165 fully featured services from data centers globally. AWS Support helps customers of all industries and sizes gain the best value and service from AWS through a dedicated team of Engineers and Technical Account Managers.
Key job responsibilities
Program Manager – Capacity Planning is a role where we are looking for an exceptional leader who is passionate about the Customer Experience, who thinks/acts globally, and who can contribute to major new innovations in the industry. You will experience a wide range of problem-solving situations, strategic to real-time, requiring extensive use of data collection and analysis. You are a leader with demonstrated ability to learn new capacity planning methodologies, process mapping, process roll-out, and organization adherence to new processes. This opportunity requires excellent problem-solving, communication skills, and a strong track record of delivering results. Cross-team collaboration, project management, and executive presentation skills are essential. A strong record of customer advocacy and influence without authority is important for this role.
You will work in lock-step with multiple business teams, AWS Support Ops, Finance, and Leadership. You will:
Build and implement capacity plans for hiring and staffing that will allow the organization to scale to customer demand in the coming years.Identify/Implement capacity planning and management tools and technology enablers that will improve operating accuracy and efficiency.Coordinate with Operations, Capacity Planning, Finance, and Biz Ops workflow teams to maintain and update staffing plans.Communicate these plans and report on their execution to various stakeholders, and continuously improve the planning and execution cycle.Prepare management reporting by collecting, analyzing, and summarizing data and trends and developing recommendations. Professional traits that are necessary for Amazon leaders: Exhibits excellent judgment.Has relentlessly high standards.Thinks strategically, but stays on top of tactical execution.Expects and requires innovation from her/his team.Thinks big and has convictions.Is results-oriented.Comfortable working in a fast-paced, highly collaborative, dynamic work environment. BASIC QUALIFICATIONS- 3+ years of program or project management experience.
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
- Experience using data and metrics to determine and drive improvements.
- Experience working cross-functionally with tech and non-tech teams.
PREFERRED QUALIFICATIONS- 3+ years of driving end-to-end delivery, and communicating results to senior leadership experience.
- 3+ years of driving process improvements experience.
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
- Experience building processes, project management, and schedules.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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