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American Express is seeking a Program Managers responsible for planning, directing and coordinating large strategic programs from initiation through to implementation. Leads cross-functional project and program teams and works with internal customers to establish and interpret project/program objectives into solutions. Responsible for handling project/program costs, resources, risk and issues to ensure that objectives are realized. Provide regular program status updates.
Organizational Context: Supporting the Customer Domain Engineering programs specifically Project Diamond which is a enterprise top program that will start in 2025 and is accountable for migrating over 90 consumer applications to C360 the POA SOR for Customer Demographics.
Key Responsibilities
Develops the program strategy and the various enterprise-wide high-level project plans with scope and approach are fully understood by all partners
Ensures integration of projects and adjusts project scope, timing, and budgets as needed, based on objectives
Identifies and keeps track of key achievements and recommend adjustments to cross-functional team plans
Ensures accurate reflection of project/program budgets, forecasts and actuals with related tools
Monitors and communicates the progress of the delivery and ensures timely and effective communication of the status in terms of cost, forecast, schedule and assessment of risks/issues
Negotiates and influences cross-functional teams to ensure appropriate resourcing levels are engaged and maintained throughout the execution of the plan
Anticipates program/project risks and issues and ensures that appropriate mitigation planning is in place to avoid compromising delivery
Ensures effective usage of change control procedures and processes to retain control on scope, schedule and cost
Adds to continual process improvement or re-engineering activities
Communicates with key partners with regard to program strategy direction and changes
Scope of Impact/Influence
Responsible for leading multiple projects or highly sophisticated or enterprise-wide program(s) consisting of multiple projects
Education & Experience
Bachelor's Degree in related field required; advanced degree preferred OR
Extensive business/industry work experience, with shown experience in a leadership role and project management role
High-performing Behaviors
Leads cross-functional, large/sophisticated program or multiple programs
Adapts to situations in order to quickly resolve issues and/or gain alignment
Connects with leadership at all levels
Ability to optimally negotiate and influence to reach desired outcomes
Ability to use business and technical experience to identify impacts or risks and build plans
to mitigate them
Knowledge/Skills Requires financial competence for representing project/program financials using internal tools
as necessary
Requires proven experience leading multiple, cross-functional projects or programs
Technology Proficiencies
Adaptive Communication
Agile Practices
Industry and Company Knowledge
Organizational Change Management
Technical Acumen
Technology Industry Trends
Game Changers
Adaptability
Collaboration & Partnership
Continuous Improvement
Courage
Curiosity
Resourcefulness
Servant Leadership
Tenacity
Role Core Proficiencies
Financial Management
Governance and Reporting
Portfolio, Program, and Project Support
Program Management
Project Management
Leadership
Analytical Thinking
Coaching and Mentoring
Decision-Making
Executive Presence
Influence and Negotiation
Relationship Management
Business
Facilitation
Planning and Organizing
Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit ourColleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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