Summary:
While not a technical role, the ideal candidate would be able to understand and partner with technical collaborators.
The role requires excellent communication skill and attention to detail.
Job Responsibilities: Drive support tickets to resolution.
In this role you will help to assess, summarize and submit new support tickets for marketers to our engineering partners.
You will partner with technical experts and drive issues to a resolution.
This is likely to include trouble shooting and leveling up common themes seen in ticketed requests.
You will be responsible for regular communication on the status of the tickets, socializing insights and learnings from the solutions to reduce future escalations in addition to running a weekly meeting on the topic. You will aid our team in documenting Platform expansion needs through Business Requirements Documentation.
This may include desk research, building expertise in some of our internal tooling systems and articulating technical requirements. Aid in the development and execution of training modules for marketing teams.
As new features and functionality become available in our Martech stack, help in developing the trainings and documentation for that feature to educate and train marketers that will use it daily. Maintain and track the team's progress and their annual objectives and goals.
This will include gathering data and developing a ppt slide to show progress on monthly and quarterly cadences.
Skills: Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills. Basic ability to work independently and manage one's time. Basic knowledge of computer software, such as Outlook, MS PowerPoint, MS Excel, MS Teams A background working across Martech solutions is a plus, especially if experience includes Advertising Platforms ( Adverting and/or Boost); Project management solutions (ADO and ClickUp); in addition to familiarity and confidence in M365 Suite solutions (PowerPoint, Excel, Outlook, Teams, etc.)
Compensation:
The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on several factors, including but not limited to, a candidate's qualifications, skills, competencies, experience, location and end client requirements).
Benefits and Ancillaries:
Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process.
AI technology is used to gather data only and does not replace human-based decision making in employment decisions.
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