Company: Lloyds Register
Job ID: 40127
What we're looking for We are seeking a Project Support Team Leader to manage a team of Administrators and Coordinators, ensuring effective project support and delivery. The ideal candidate will handle escalations, meet KPIs, adhere to global processes, and build strong working relationships with senior stakeholders. Additionally, the Team Leader will be responsible for driving continuous process improvement and managing knowledge within the team.
What we offer you The opportunity to work for an organization that has a strong sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes.The role Leadership and Performance Management: Lead and manage a hub/cluster team responsible for RP activities on simple and standard projects. Provide guidance, support, and performance management to team members to cultivate a high-performance culture, ensuring strong accountability and performance within the team.Project Support Management: Oversee the coordination and execution of simple and standard projects, ensuring they are completed on time and within scope.Stakeholder Management: Collaborate with operational stakeholders to ensure alignment and effective communication throughout the project lifecycle, acting as the primary point of contact for designated teams and facilitating project handoffs that require coordination.Process Improvement: Continuously assess and refine processes to enhance efficiency and effectiveness in project delivery and support.KPIs and Standards: Establish and monitor Key Performance Indicators (KPIs) and targets for the project support team.Knowledge Management: Oversee knowledge management initiatives within the project support team, ensuring that essential knowledge is created, maintained, shared, and applied globally.Continuous Learning: Foster a culture of knowledge sharing and continuous learning within the team.Client Centricity: Identify customer needs and take proactive measures to ensure positive experiences. Promote a client-centric culture that prioritizes customer experience in LR's business.Ownership Handover: Ensure smooth and clear transitions of tasks between teams during the process cycle. Follow the RACI document and clearly communicate transition points to prevent task overlap or gaps in ownership.Professional Integrity: Act with integrity at all times, conducting activities in accordance with internal procedures and legislation, while pursuing Continuous Professional Development to maintain a high level of relevant knowledge and awareness.What you bring Demonstrated experience in a team leadership role, ideally in project support or a related area.Strong problem-solving and decision-making skills, with a proactive approach to managing escalations and implementing preventive measures.Excellent stakeholder management abilities, capable of building and maintaining effective relationships with operational stakeholders.Experience in continuous process improvement and knowledge management.Solid understanding of global processes and standards, with the ability to ensure compliance and promote adherence within the team.Outstanding communication and interpersonal skills, with the capacity to influence and negotiate across all levels of the organization.About us We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance.
Want to apply? Here at Lloyd's Register, we care, we share and we do the right thing in every situation. It's ingrained in our culture and everything we do. We are committed, and continually strive, to lead with our values that empower and enable an inclusive environment conducive to your growth, development and engagement.
If you have further questions about this role, please contact us at ******** and we will respond to you as soon as possible. Diversity and Inclusion at Lloyd's Register: Together we are one Lloyd's Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do.
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