Prostar Insurance - Va

New Request by: ''Cari''
For: Adrian Pfeil (current client - Fernando) / Love the Process
Timezone / CRM: PST / Hawksoft
Position Type: Client Facing
How many people are on your team?
: ''''
Who will be managing the VA, and what is their position?
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Additional comments: ''
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Will the VA be first line in reception?
''Yes''
If yes, how many calls a day will be handled, and what kind of calls they VA will receive?
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Additional Tasks: ''Clear verbal communication to answer phone calls and help the clients calling in, Data Entry, Customer Care team support - help with billing inquiries, provide proof of insurance, schedule appointments with advisors, etc.
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Personality: "Extroverted "