Quality Facilitator - Wallula, WashingtonWallula, WA, USA Req #21029
Thursday, October 31, 2024
As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.
At PCA Wallula, you'll find the best people in the industry operating in a "golden rule" culture. We actively promote mutually rewarding relationships with each other and our customers by advocating respect for every individual, ethical and fair practices, and the highest standards in what we say and do. PCA is proud to have a highly skilled and experienced team leading the way.
The Safety, Environmental & Quality Facilitator is responsible for daily quality control, product testing, and customer quality assurance activities. The Facilitator supports the quality, environmental, health, and food safety programs within the plant to ensure a safe working environment and production of a high-quality product to meet customer needs.
Principle Accountabilities: Coordinate with plant management to implement and maintain company safety, quality and food safety standards with the goal of producing high quality products to exceed customer expectations.Work with department managers / superintendents to implement key driver improvement activities through timely and usable product/process quality and safety data collection, data analysis, improvement project measurement and assisting improvement teams.Establish process methods for tracking and reporting safety and environmental compliance to state regulations and establish and maintain relationships with state regulatory authorities and corporate safety and environmental compliance resources.Facilitate and maintain corporate quality and Environmental, Health and Safety (EHS) systems process and procedures at the plant level.Serve as a quality contact with customers to address customer concerns and interests and further strengthen the customer relationship. This includes maintaining knowledge of customer specific quality testing, expectations, and requirements, interfacing with customer quality staff, responding to customer audits and information requests including providing letters of guarantee, certificates of audit etc. and assist the plant management in translating customer satisfaction survey data into action plans.Participate in and serve as interface in plant audits such as safety, quality, food safety, environmental, and customer audits.Provide support in writing programs in support of maintaining the plant's quality (ISO 9000) and food safety certification(s)(ISO 22000) and environmental permitting as needed.Ensure all quality control and measurement devices are appropriately calibrated and maintained.Assist with developing plant EH&S, product safety and quality training modules, administer, manage completion as well as ensure that records are on file.Provide ongoing communication and training to supervisors and operators on quality, Environmental, Health and Safety (EHS), and food safety processes.Coordinate and participate with new hire orientations, EH&S, product safety and quality trainings.Know and follow policies and procedures of the company, share information that would benefit other members of the team and find ways to improve the delivery of service to our customers.Coordinate safety committee meetings including notifications, agenda, meeting minutes and assignment and follow up on all action items.Facilitate incident investigations.Support operations as assigned.Strive to continually strengthen PCA's business philosophy of meeting needs and exceeding expectation for customers specifically supporting PCA's Commitment to Service which involves doing what's right for our customers, focusing on strategies that add value and support growth, and keeping the promises that we make.Position Requirements: Demonstrated ability to conduct effective training and presentation skills and the ability to facilitate groups in problem solving.Solid working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook.Strong organizational skills with the ability to handle numerous details, deadlines, and requests.Ability to work in a fast paced, deadline-oriented environment, prioritize assignments, and handle multiple projects and/or requests concurrently.Solid analytical skills with the ability to identify opportunities for improvements and conduct deductive reasoning.Strong verbal and written communication skills with the ability to communicate effectively to solicit buy-in from various audiences.Strong interpersonal skills with the ability to lead and communicate effectively with production team and management.Demonstrated ability to network and build relationships with individuals of various experience and corporate levels both within and outside of the company.Strong listening, evaluating, and problem-solving skills. Ability to create alternative solutions and meet deadlines.Previous work experience as a member and a leader of a team, or a strong understanding of the importance of open communication and information sharing between team members.Must be able to travel as necessary and possess a valid U.S. driver's license.Able and willing to work flexible hours and long hours as needed.Ability to conduct and/or facilitate risk assessments (safety & food safety).Preferred Requirements: Education equivalent to a bachelor's degree in Engineering, Industrial Management, Statistics, Business or related field.Two (2) to five (5) years' of previous experience in manufacturing operations.Two (2) years' previous experience developing/implementing quality systems programs in a manufacturing environment.Knowledge of food safety and experience managing food programs. Food safety certification such as Hazard Analysis Critical Control Point (HACCP) preferred.Exposure to manufacturing shop floor and/or Statistics and Quality software is preferred.PCA is an Equal Opportunity Employer – Veterans/Disabled and other protected categories. All qualified candidates must apply online at www.careers.packagingcorp.com.
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