Job Description
The receptionist position is the first point of contact for the Student Success Initiatives (SSI) team on the second floor of Gilbert Place. Responsibilities of the position include greeting visitors, answering a multi-line telephone system for all of SSI, bringing student concerns received to the respective departments within Student Success Initiatives.This position maintains current knowledge of university policies (example: FERPA) and provides appropriate and adequate responses to students, parents, and other internal and external patrons. Other duties include, distributing and preparing outgoing mail, managing incoming/outgoing shipments. The receptionist is responsible for effective calendar management, and is also responsible for coordinating logistics for events on the second floor of Gilbert Place, (including but not limited to, creating calendars for individual multipurpose rooms, giving tours, confirming reservations with room reservation patrons. This position overall performs a broad range of administrative support duties as required to maintain office functionality.
A successful team member of Student Success Initiatives will:
Demonstrate great customer service as the first point of contact in the reception area. Provide effective programmatic or administrative support in a professional office environment. Attention to detail, consistency, and accuracy are critical elements to build confidence and trust with stakeholders across the university. This position must be proficient in utilizing various office software applications (example: Microsoft Office, Banner, etc.) commonly used in higher education settings.
Has a professional and service-oriented demeanor in all interactions with a diverse clientele. This position provides high quality customer service to a diverse group of constituents through excellent communication and interpersonal skills. Professional written and verbal communications are critical in the daily responsibilities of this position.
Is energized by a dynamic environment. This position will work with multiple stakeholders across the university. Staying informed of the changing environment around policy and procedures and providing guidance to others in administrative practices is crucial in this environment.
Required Qualifications
•Excellent communication, organizational, time management, problem solving, and interpersonal skills.
•Ability to work effectively with a diverse population, including students, faculty, staff, parents, alumni, and prospective students and their families.
•Knowledge in MS Office applications (e.g., Word, Excel, and Outlook) and their Google application equivalents (e.g., Doc, Sheets, Gmail).
•Ability to work with sensitive information and maintain high level of confidentiality by following FERPA, university, and college guidelines.
•Excellent time management skills and the ability to prioritize work
•Excellent written and verbal communication skills
Preferred Qualifications
•Associate degree in related field, or equivalent training and/or related experience.
•Prior administrative experience working at Virginia Tech or in a higher education environment.
• Knowledge and familiarity with university policies and procedures
• Experience with Banner and/or other Virginia Tech applications
•Experience in a higher education setting
Pay Band
3
Appointment Type
Regular
Salary Information
41,000
Review Date
August 29, 2024
Additional Information
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto,Ut Prosim(That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive communitydedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicinecollege, Graduate School , andHonors College . The university has a significant presence across Virginia, including theInnovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerousExtension offices andresearch centers . A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
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Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
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