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The Regional Sales Manager maintains a visible presence in the region through community leadership and involvement, and provides consistent coaching and guidance to their management team.
This position is responsible for achieving branch and regional goals using standardized sales management and coaching principles and effective outside sales techniques. Primary strategies; retention, expansion, and attraction of new business. Primary focus is meeting customers' needs and providing consistent levels of customer service through the region. Responsible for internal and external sales and marketing programs, branch operations, audit controls, income and expense levels and supporting staff development and training.
MAJOR JOB RESPONSIBILITIES
Implements the launching of new sales campaigns in coordination with Retail Sales Manager. Reviews progress to goal weekly and proactively developstrategies to ensure success of the campaigns. Maintains sales and service quality as measured by customer satisfaction surveys and shop scores. Reviews pipelines for consistency and growth.
Staff Development:
Promotes professional growth of employees through planned development activities and experiences for succession advancement.
Monthly Regional Sales Meeting:
Creates a structure and processes around bringing together the business line sales representatives for each region to openly discuss the level of success and the need to partner in the Region. Also eliminates barriers and creates & develops the Team Sales concept.
Effectively communicates, acts as a corporate liaison to strengthens business line interaction. Spearheads changes, corrective actions and communications.
Operations & Control:
Ensures that the Region adheres to bank policies, procedures, security standards, and budget requirements. Monitors the quality and timeliness of work unit performance. Resolves more complex issues, problems and complaints.
Supports and collaborates on marketing strategy by coordinating with Retail Sales Manager/Branches in the launching of new marketing campaigns.
Supports the marketing campaign goals and merchandising concepts.
Ensures adherence to the marketing and branding standards. Evaluates campaign results.
SUPERVISORY RESPONSIBILITIES
Directly supervises Market Managers and branch managers in a specific region. Indirectly supervises branch personnel in region through subordinate supervisors. Carries out supervisory responsibilities in accordance with the Bank's policies. This includes interviewing, hiring, training and managing employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing and resolving employee complaints and concerns. Responsible for managing the regional staffing model to ensure adequate coverage in the branches.
SKILLS AND TRAINING
Good interpersonal verbal communication skills.
Knowledge of sales techniques and relationship building.
Knowledge of regulatory and compliance requirements.
Knowledge of Bank policy and procedures.
Knowledge of general banking products including consumer lending and mortgages.
Ability to interpret and analyze data and present it to groups of customers, senior management,
peers and direct reports.
Ability to compile and construct budgets and to manage expenses.
Ability to work a flexible hourly schedule as requested.
Ability to interpret a variety of instructions, communicate them to others and establish controls
to evaluate that these instructions are followed.
Ability to instruct and supervise peers.
Ability to use a PC.
EDUCATION
WORK EXPERIENCE
10 or more years
LICENSES AND/OR CERTIFICATES
Licenses and Certifications
Expiration Date
None
WORKING CONDITIONS
Work is mainly performed under general office conditions in a retail-banking environment, with travel between offices.
HAZARDS
Those present in a retail-banking establishment. In the course of working with customers, the employee may encounter abusive, aggressive or unpredicted threatening behavior. Must observe safety and security practices at all times. Also, those found associated with driving a motor vehicle.
This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.
Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.
About Provident Bank
For more than 180 years, Provident Bank has served individuals, families, and businesses in our local communities with personal and business banking services.
Volunteering is a Way of Life
Our brand promise - "Commitment you can count on" - supports the investments we make in the community and donations made by our employees. It's a promise also reflected in the volunteerism of our employees, who lend time and talent and countless hours to assist hundreds of organizations and thousands of people and animals each year.
Why do we love it?
We get to volunteer in areas that are meaningful to the bank and impactful in the community.
Through generous contributions, we have raised over $912,000 in 2022. No item or donation is too small; we find a home for it all.
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