Overview This is a hybrid role, with the expectation that time working will regularly take place inside and outside of our Tempe or Boston office.
Silicon Valley Bank and First Citizens bring together the strength and stability of a diversified financial institution with a 125-year tradition of service, combined with the personalized approach of a nimble financial partner.
First Citizens Bank empowers personal, business, commercial and wealth clients to build financial strength that lasts. Headquartered in Raleigh, N.C., First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations. With over 550 branches across 23 states, First Citizens provides an array of general banking services, as well as best-in-class commercial banking expertise in lending, leasing, and other financial services across the U.S.
Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets.
Responsibilities The Relationship Advisor II (RA) manages a portfolio of borrowing and non-borrowing clients, focusing on client onboarding, servicing and proactive solutioning.
A key member of Relationship Management, the RA II plays an integral role in the client experience, assisting with deposit activity and daily cash management needs.
Key responsibilities include:
New Client Onboarding & ServicingCollaborate with the relationship team to support the client onboarding journey.Ensure timely resolution of inbound inquiries.Client AdvisoryPartner with Relationship Manager to advise clients on risk mitigation strategies, particularly in combating money laundering and fraud.Proactively identify opportunities to meet client needs based on their industry and life stage, conducting proactive touchpoints in collaboration with Relationship Managers. Qualifications Bachelor's Degree with 1-3 years of experience in banking/financial services industry or customer service, or High School/GED with 5-7 years of relevant experience.
Preferred Skills Client service experience and/or client support in financial services and/or related products.Understanding of Private Equity and Venture Capital terms and the lifecycle of funds.Familiarity with commercial banking products, particularly in treasury, cash, and investment management.Strong organizational skills with the ability to manage multiple tasks in succession.Excellent communication skills.Critical thinking abilities.Collaborative approach.Adaptability to a fast-paced, dynamic environment.
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