**Job Title:** Remote Customer Care Representative
**Company:** Air Products & Chemicals
**Location:** Columbus, Ohio, US (Remote)
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 3
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**Job Description:**
Air Products & Chemicals is seeking a dedicated and resourceful Remote Customer Care Representative to join our team. This position is integral to our success, as it involves managing customer interactions with the utmost professionalism and efficiency while maintaining a focus on our esteemed values of teamwork and respect. The ideal candidate will thrive in a remote working environment and possess a passion for providing outstanding service to our customers.
**Key Responsibilities:**
1. **Customer Support:**
- Serve as the first point of contact for customers through various channels, including phone, email, and chat.
- Respond promptly to customer inquiries, providing accurate information concerning products, services, and order statuses.
- Resolve customer complaints by investigating issues, leveraging company resources, and providing timely resolutions.
2. **Order Management:**
- Process orders efficiently, ensuring accuracy and timeliness in order execution.
- Track and follow up on customer orders, providing updates as necessary.
3. **Relationship Building:**
- Develop and maintain strong professional relationships with customers to foster loyalty and retention.
- Communicate effectively with team members and management to enhance customer satisfaction.
4. **Documentation and Reporting:**
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Analyze customer feedback and trends, reporting findings to management and suggesting improvements.
5. **Project Management:**
- Coordinate with other departments to ensure the smooth execution of customer-related projects.
- Participate in process improvement initiatives that enhance the customer experience and operational efficiency.
6. **Self-Management:**
- Work independently and be proactive in identifying issues that may impact customer satisfaction.
- Manage workload efficiently, prioritizing tasks to meet deadlines.
7. **Training and Development:**
- Engage in ongoing training to remain up to date on product offerings and best practices in customer service.
**Requirements:**
- **Experience:** Minimum 3 years' experience in a customer service role, preferably in a remote environment.
- **Education:** High school diploma or equivalent; Bachelor's degree preferred.
- **Technical Skills:** Proficient in Microsoft Office Suite and CRM software; ability to learn new software quickly.
- **Personality Traits:**
- Resourceful: Ability to find quick and effective solutions to customer issues.
- Independent: Capable of working autonomously while meeting performance expectations.
- **Soft Skills:**
- Strong project management skills with the ability to handle multiple tasks simultaneously.
- Analytical mindset to assess customer needs and feedback effectively.
- Excellent communication skills, both verbal and written.
**Benefits:**
- Dental insurance
- Gym membership
- Paid Time Off (PTO)
**Working Environment:**
At Air Products & Chemicals, we believe in building strong connections while treating colleagues like an extended family. We thrive on collaboration, respect, and support, ensuring that all team members feel valued and empowered in their roles.
**Application Deadline:**
Please submit your application by October 19, 2024.
**Equal Opportunity Statement:**
Air Products & Chemicals is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
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Join us at Air Products & Chemicals, where your contributions will be valued and where you'll have the chance to cultivate your career in a supportive and dynamic environment!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
