As a Remote Live Chat Representative at Republic Services in San Diego, California, you will be responsible for providing exceptional customer service and support through online chat interactions. This role requires a high level of professionalism and the ability to effectively communicate with customers to address their inquiries, issues, and requests.
Responsibilities:
- Respond to customer inquiries and provide support through live chat
- Assist customers with navigating the company's website and online services
- Resolve customer issues and complaints in a timely and efficient manner
- Escalate complex customer issues to the appropriate team members
- Maintain accurate and detailed records of all customer interactions
- Meet or exceed performance metrics related to customer satisfaction, response times, and resolution rates
- Stay up-to-date on company products, services, and policies
Requirements:
- 4 years of experience in a customer service or related role
- Driven and reliable personality traits
- Strong communication skills and emotional intelligence
- Critical thinking skills to effectively solve customer problems
- Proficiency with computer systems and live chat software
- Ability to work independently and prioritize tasks in a fast-paced environment
- Availability to work a part-time schedule with flexibility to work overtime when needed
Benefits:
- Training and professional development opportunities
- Free food provided during shifts
- Paid overtime for extra hours worked
Working Environment:
At Republic Services, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration to achieve our goals and provide exceptional service to our customers.
Equal Opportunity Statement:
Republic Services is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate and embrace differences in race, gender, age, religion, sexual orientation, and abilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
